Ahra Kwon
About
•Building client relationships to develop insight into top pain points and root cause of problems in multiple sources. •Managing customer accounts helping to control costs by automating processes and increasing service efficiency. •Supporting sales engineering teams, providing onsite training and online webinars on new products and services. •Supporting Project Managers in establishing the overall project plan, including schedule development, resource requirements and integration efforts of third party vendors, and reporting on service adoption to management. •Leading in cross functional projects in order to continuously improve customer success; and providing support to enable stakeholders to leverage technology tools in order to understand performance, trends and opportunities.
Work Experience
Business Operations Manager
Managing daily business operations, supervising system installation projects, scheduling, procurement, leading cross-functional team of 5 designers, engineers, installers, and sales associates.
Manufacturing Process Engineer
Executing product and process validation lifecycle studies for automated manufacturing systems, applying cGMP best practices, managing change control notices within QMS and IT infrastructure.
Program Manager
Managing R&D program, identifying innovation opportunities in gas distribution networks, developing new technology solutions and increasing safety through field demonstrations and partnerships.