anders
About
Strategic Customer Success Manager with 8+ years across EMEA, managing €5M–€6M enterprise and mid-market portfolios and building scalable lifecycle operations across activation, adoption, renewal, and expansion. Delivered 110– 125% Net Revenue Retention (NRR), maintained <10% churn, and recovered €500K+ ARR by executing structured retention and growth strategies. Leverages Salesforce, Power BI, and Tableau alongside AI-assisted workXows to operationalize customer health scoring, improve forecast accuracy, and drive executive alignment through data-driven QBRs and Voice of Customer (VoC) insights
Work Experience
Customer Success Manager (Contract)
Portfolio: €5M ARR · 50 enterprise & mid-market customers · EMEA. Redesigned onboarding workXows in Salesforce, reducing time-to-value by 30% across enterprise accounts. Analyzed usage data in Power BI to identify gaps, increasing feature adoption and engagement. Implemented usage-based health scoring models (QLIK), improving churn risk visibility by 20%. Executed structured renewal playbooks, recovering €500K ARR and stabilizing at-risk accounts. Identi_ed regional expansion opportunities and secured CEO/CFO buy in to roll out the platform beyond Norway into Singapore and Sweden, generating a €300K expansion pipeline in close collaboration with Sales Ran ROI driven QBRs for Tier 1 accounts using AI supported insights to show measurable cost and time savings, improving executive alignment
Education
Bachelor Communication & Media
4,0