Bahadir Uner
IT Delivery Group Manager / Technical Support Man.
Istanbul, TR
About
People Management Project Delivery Product Support Problem Solving Critical Thinking
Work Experience
Technical Support Manager
AGILONE INC
2015 - 2016
Istanbul, Turkey
Hired and trained customer support team achieving 97% satisfaction ratings. Improved efficiencies 50% by revising case management procedures.
IT Delivery Group Manager
KAFEIN TECHNOLOGY SOLUTIONS
2016 - Present
Istanbul, Turkey
Managed 90+ on/offshore resources. Reduced delivery time from one month to two weeks. Implemented process oriented work streams and applied Kanban methodology.
Education
MSc in Information Technologies
ISTANBUL TECHNICAL UNIVERSITY
Present - 2010
BSc in Electronics and Telecommunication Engineering
YILDIZ TECHNICAL UNIVERSITY
Present - 2004
Languages
Turkish - Native
English - Intermediate
Italian - Intermediate
Skills
Integration
Sectors
IT & Telecoms