Carissima Valencia
About
• Strong experience in People and Team Management. • Background in developing and producing team metrics per the required SLAs of Clients and Stakeholders. • Well-versed in Project Management and Business Development. • Fluent in both written and oral Spanish. • Knowledgeable in various ERP including SAP and Oracle, Supplier Portal and Supply Chain tools and processes.
Work Experience
Senior Business Systems Analyst – F&A Development and Production Support
Perform project support tasks, support Project Managers, document system requirements, plan user acceptance testing, troubleshoot system errors and coordinate resolution.
Head of Operations – Philippines
Oversee operations and manage team in product delivery, assess organization structure, provide training and coaching, plan and analyze yearly performance, direct operational aspects.
Outsourcing Project Manager
Lead call center establishment in Manila and Cebu, manage communications for ecotourism program in Spain/Portugal, coordinate production, define productivity indicators, act as Philippines office head.
Education
Bachelor of Arts in Philosophy
Dean's Lister 1997-2001, Executive Councilor for Academic Affairs at Concilium Philosophiae 1999-2001