Ellenor Urmeneta

•Graduated with Distinction (PGMA Scholar) •More than 11 years of experience in Customer Service in Managerial position •Provides administrative and financial (budgeting/forecasting) support to Revenue Manager •Good in social communication (written and verbal) •Flexibility especially with Time/Work Schedule •Able to work well under pressure and has a keen eye for details •Knowledgeable in using POS (Point-of-Sale) •Knowledgeable in Reservation Systems: OPERA, Marc, SBRP, Oracle •Proficient in Microsoft Word, Excel, PowerPoint and Outlook; Internet browsers (Internet Explorer, Mozilla Firefox, Google Chrome, Safari)