Gaurav Bakhshi
Project Manager / Operations Manager /
Seaford, AU
About
Project management Client and account management Executing strategic business plans Cost-Reduction Strategies Launching of greenfield sites onshore & offshore Complaint handling & resolution System/Process improvements and increasing efficiency Introduction of Net Promoter Score (NPS) and strategies to improve NPS
Work Experience
Operations Manager – APAC
MarketOne Australia Pty Ltd
Aug 2016 - Mar 2017
Client and stakeholder management for Asia Pacific region. Team management of 10 account managers, one trainer and 20 team members. Training, coaching and development focused on marketing goals.
Project Manager
Acquire BPO
Apr 2017 - Aug 2017
Managed multiple projects concurrently, led and mentored project teams of up to 15 staff. Handled all project phases including scoping, budgeting, resource allocation, governance, and closure.
Education
ASIC RG 146 TIER 1 Insurance Broking
Australia and New Zealand Institute of Insurance and Finance (ANZIF)
Present - 2011
Languages
English - Native
English - Fluent
Skills
Treasury
Sectors
Banking & Insurance