Gergana Ermenkova
Customer Relations Professional
Saint Petersburg, US
About
• Customer Focused • Adherence to high customer service standards • Customer Relationship Management • Effective Problem Solver • Time Management • Microsoft, Outlook, Word, and Excel • Quality Assurance • Proficient in 3 languages (English, Bulgarian, Croatian) • Fast Learner • CPR/First Aid Certified
Work Experience
Tech Sales Associate
Laptop & Mobile Solutions Inc
Mar 2012 - Jul 2016
Trained end users on electronics, tested systems, light bookkeeping, organized events and advertising. Made 30-40 daily calls for warranty renewals and product upgrades.
Bank Teller
Regions Bank
Aug 2016 - Dec 2017
Aided customers with banking deposits, withdrawals, closing accounts, promoted products. Promoted to Vault Teller after 90-day probation. Managed teller registers and end-of-day balancing.
Education
High School Diploma
Pinellas Park High School
Present - 2013
Languages
English - Native
English - Native
Sectors
Service
Customer Service