Ian O Broin

Executive Assistant Manager, Operations Manager
Ho Chi Minh City, VN

About

COMMUNICATION: •Clear, concise, oral and written communication skills to present verbal and written arguments in a simple way. LEADERSHIP, MOTIVATION AND PEOPLE MANAGEMENT: •Provide effective management and directions to subordinates. •Monitor and maintain performance by effective motivation. •Identify training needs where necessary, to correct weaknesses and develop new skills. PROFESSIONAL/INDUSTRY KNOWLEDGE: •Maintain a good understanding of regulations/procedures and of marketing/operational strategies in order that business is promoted effectively. CREATIVITY AND INNOVATION: •A good understanding of unmet business needs. •Ability to identify core issues and solutions. DECISION MAKING/PROBLEM SOLVING: •Ability to solve problems, by applying common sense and good judgment. PERFORMANCE AND RESULTS: •Sets clear objectives for the job for subordinates, monitors results and takes corrective action where necessary. SELF-MANAGEMENT AND DEVELOPMENT: •Show vigilance in monitoring personal performance and identify areas for personal development. •Have a realistic view of my own strengths and weaknesses.

Work Experience

Guest Relations Manager / Quality Control Manager

La Veranda Resort
Nov 2014 - May 2015
Phu Quoc, Vietnam

Managed guest relations and quality control operations at 5* M Gallery by Sofitel resort.

Front Office Manager/Guest Relations Manager / Quality Control Manager

La Veranda Resort
Jun 2015 - Mar 2016
Phu Quoc, Vietnam

Managed front office operations, guest relations and quality control. Responsible for PCI DSS compliance and Accor's Mgallery and Loyalty Audits.

Owner and Manager

The Rabbit Hole Irish Bar
Oct 2015 - Present
Phu Quoc, Vietnam

Director of Guest Experience/ Quality Control/Operations

La Veranda Resort
Mar 2016 - Nov 2016
Phu Quoc, Vietnam

Overlooked guest experience, front office, housekeeping. Coordinated with all departments for daily operations and high guest satisfaction. Accor Le Club Ambassador.

Director of Operations

Nam Nghi Resort
Dec 2016 - Oct 2017
Phu Quoc, Vietnam

Responsible for pre-opening and opening of 5* resort with 63 rooms, 51 villas and 4 outlets. Developed brand culture, SOPs, guest satisfaction indicators and managed 240+ staff.

Education

Swiss Diploma in Culinary Arts

City Unity College in association with Alpine Center, the Swiss Business School for Culinary Arts Education
Oct 2010 - Mar 2012

Validated by DCT, Switzerland

Bachelors Degree in International Hospitality and Tourism Management

City Unity College in association with Alpine Center, the Swiss Business School for Culinary Arts Education
Oct 2012 - Jun 2013

Validated by the University of Wales

Languages

English - Native
English - Intermediate
Spanish - Intermediate

Skills

Food and Beverage

Sectors

Hospitality
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