Joyce Mbuthia

Customer Service Agent
Nairobi, KE

About

~Commitment towards prompt and courteous ~customer service and utmost customer satisfaction. ~Team player and able to work in multi cultural setting. ~Flexible and able to work under pressure. ~Warm, friendly and caring. ~Pleasant and presentable. ~Good communication and interpersonal skills. ~Capability to work for longer durations with equal efficiency.

Work Experience

Customer service agent Intern

Kenya Airways
Jul 2013 - Dec 2013

Check in passengers, baggage acceptance, checking documentations. Facilitate boarding passengers. Provide assistance to special need passengers. Assist passengers with queries and flight transfers.

Customer service Agent

Kenya Airways
Apr 2014 - Jan 2017

Check in passengers, baggage acceptance, checking documentations. Facilitate boarding passengers. Provide assistance to special need passengers. Assist passengers with queries and flight transfers.

Education

Computer training- Microsoft office suite

Not specified
Jan 2012 - Mar 2012

Diploma in Air travel & tourism course

Career training centre
Apr 2012 - 2014

Secondary School Certificate

St Martin's Secondary School

Primary School Certificate

Hospital hill primary School

Languages

English - Fluent
English - Fluent
English - Fluent

Sectors

Service
Customer Service
    Joyce Mbuthia | Expat Job