Joyce Mbuthia
About
Excellent Airline fares and ticketing skills. Proficient in Amadeus and Galileo GDS Systems Well versed in Airline reservations procedures. Commitment towards prompt and courteous customer service and utmost customer satisfaction Profound knowledge of the integral airline processes and procedures Team player and able to work in multi cultural setting Flexible and able to work under pressure. Warm, friendly and caring Pleasant and presentable. Good communication and interpersonal skills. Capability to work for longer durations with equal efficiency
Work Experience
Customer service agent Intern-ship
Check in passengers. Facilitate boarding passengers and provide assistance to special need passenger. Assist with queries, transfers, gate direction, baggage claim.
Customer service Agent
Check in passengers, baggage acceptance, checking documentations. Facilitate boarding passengers. Provide assistance to special need passengers. Assist with queries, transfers, baggage claim.