Judith Tracee Rustin
About
Extensive office personnel management and customer service experience Advanced written verbal communications skills. Experience working in a fast-paced, high pressured environment Skilled ability to multi-task Marketing Project Management Advanced proficiency: Microsoft Word Microsoft Excel, Microsoft Office, Microsoft PowerPoint Typing 75 wpm Data Entry: Alpha numeric 98% 10 quick key 96%
Work Experience
Corporate Trainer
Management and account specialist, organized training sessions, arranged travel, trained government clients including National Parks and Pentagon
Account Specialist
Assisted customers with cellular needs, resolved service issues, handled account billing and collections, sales of new products and services
Technical Support Representative
Collaborated with dispatch for Xfinity installations, assisted training new representatives, collections, averaged under 7 minutes call resolution
Customer Service Specialist
Provided product information, processed orders and billing, updated customer accounts, generated sales, averaged 80+ calls per day
Administrative Assistant
Followed blueprints for construction contracts, implemented data entry and presentations, arranged scheduling and travel for agents, responsible for supplies and payroll