Kenneth Johansen
Service Desk Analyst/ IT Support
Oslo, NO
About
My task as IT support: * Answering all incoming calls * Analyze, and help customers with IT issues * Office ,Lotus notes, Skype for business, Teamsite, Cisco and Sap Multi-tasking, communication, ability to learn from others, leadership skills, flexible team player, ability to work well and defuse customer dissatisfaction
Work Experience
Carpenter
NCC
Jul 2005 - Jan 2009
Carpenter
Oslo Bygg Totalentreprenør AS
Aug 2009 - Dec 2009
Customer support and Clarifier
Cramo
Dec 2009 - Apr 2011
Register rent, technical support, equipment clarifier.
Carpenter
Palmgren AS
Apr 2011 - Aug 2011
Carpenter
Olaf. E. Eriksen
Aug 2011 - Feb 2013
Sales
SentrumBygg
Apr 2013 - Jun 2015
Customer service, making and sending offers, negotiation, order receiver and clerk.
Service desk analyst
Cgi
Jun 2015 - Dec 2016
IT support
Education
Carpentry, basics
Stovner high school
Aug 2003 - Jun 2005
well technology
Offshoreutdanning.no
Jan 2012 - May 2012
Certificate – carpentry
Not specified
Present - Jun 2008
Languages
English - Native
Norwegian - Native
Skills
Business Development
Sectors
IT & Telecoms