Lauren Harris
About
•Customer service •Sales development •Leads and targets •Improve customer experience •Customer Support •Marketing plan •High performance •Agile team leadership •Training & Communication •Problems solving •Projects Management •Software & New Technologies •MS Office •Quality compliance •Customer & product oriented •Business development •Analytical skills •KPI, Metasys
Work Experience
Government Travel Agent
Sold travel services, cooperated with clients to determine needs, provided travel information, booked transportation and hotels, used promotional techniques.
Customer Service Representative
Resolved product and service problems, clarified customer complaints, maintained financial accounts, recommended products to management, managed incoming calls.
Healthcare Call Center Representative
Responded to customer inquiries about benefits and claims, guided appeals processes, documented complaints, refined customers on disease management programs.
Medical Records Specialist
Drew records for patient care, observed confidentiality, coordinated medical information release, processed subpoenas, communicated with providers, verified authorizations.