Leslie Le Roux
About
Server Support TCP IP Routers LAN / WAN Switches SMTP Putty Hardware Software Microsoft Windows XP Microsoft Windows 7 Microsoft Windows 8 Microsoft Windows 10 Microsoft Office Microsoft Outlook MAC OS MAC iOS Android SCCM TSSG CMRC Viewer Remote Desktop Virus Software McAfee Remedy (Fault System) CASDM (Fault System) Motherboard Programming DMI Tool (Software ) UEFI tool (software ) Domain users Data Backup Data Restore File Transfer Protocol (FTP) USMT Backup & Restore Printer Hardware Printer Software Printer IP
Work Experience
Customer Service Representative
1st Line IT Desktop support for Nedbank Private Banking. Software upgrades, installations, domain setup, trip logbook management.
Customer Engineer
1st line IT Support in Garden Route. Repair, replace, configure IT equipment. Hardware repairs, boot stock management, equipment tracking.
Cor 3 Tech – ITFS South Cape Region
Network infrastructure upgrade projects. Install access points, configure Motorola equipment via Putty, handle IT queries on Remedy system.
Remote Support Consultant / Desktop Support / Project Collaborator
Desktop Support for Western/Southern Cape. IT Support for Transnet/Eskom. Remote VPN work, printer issues, CA SDM PROD, SCCM software deployment.
Taking Custodianship
Taking Custodianship of financial assets, loading ATMs, planning routes, managing team operations, ensuring SLA compliance, reporting to management, compiling reports.
Education
Senior Certificate
N+ Networking
Manage, troubleshoot, upgrade and install small to medium networks. TCP/IP addressing, switches configuration.
A+ Hardware
Computer hardware, peripherals and mobile devices. Install and troubleshoot computer components.
HP Service Technician Training
HP Desktops, Workstations, Notebooks servicing. System boards, DMI programming, Win 8 OEM activation, LaserJet support, Chromebook service.