Manoj Jain
About
Skill/Support & Training Call logging systems – Remedy, Royal blue, HP Openview, Service Now, Assyst Monitoring Tools – Netcool Omnibus, Topaz Network Monitoring Tool, Magic, Nagios, CA Completed theory and practical NT4 administration and support. ITIL Accredited – Foundation Level – Green Badge ITIL Service Manager’s completed (Service Support & Service Delivery) Prince II Foundation Six Sigma Agile Government Connect Awareness Coco Compliance Awareness Level of Clearance: SC – Security Cleared -Date of Clearance: May 2006 - Valid until: May 2016
Work Experience
Incident Manager
Responsible for teams providing support to 5000 users across Europe. NT4 software support/upgrades, Event Management for major alerts.
Incident Manager
Responsible for teams providing support to 1000 users across UK in various branches. Desktop support, NT4 software support/upgrades.
Incident / Project Management (Service Management)
DVA Security Cleared SC Level. Implementation of service support via Project rollout for major BT contract (NHS N3).
Senior Service Incident Manager/Problem Manager/Project Manager
DVA Security Cleared SC Level. Implementation of Service Management for major Top 11 C&W Global Contracts (approx £600 million).
Service Delivery Manager - (IT Service Management)
DVA Security Cleared SC Level. Implementation/Management of Service in finance sector (approx £300 million) on 24x7 shift basis.
Senior Service Operations Manager
Managing Complete Service Operations for major Global Financial contract (approx £500 million). Overseeing 24/7/365 operations.
Senior NOC Service Manager
Managing Complete Service Operations for a Product based company. Overseeing 24/7/365 operations for large Automotive customers.
Education
O Levels
Maths, English, Physics, Chemistry