Micah Gayrama
About
Strong critical thinking and problem solving, excellent communication and typing skill, multi-tasking, flexible and resolution driven,
Work Experience
Customer Service/Technical Support Representative
Handled US Cable Company (Spectrum formerly Time Warner Cable) and Australia's Telecommunication Company (Optus). Supports billing inquiry, disputes, payments, provisioning services, troubleshooting.
Customer Service Representative
Handled Australia's Telecommunication Company (Dodo). Supports general billing inquiry, disputes and payments. Basic troubleshooting for mobile phone and internet.
Technical Support Representative
Provide member support and technical issue resolution. Configuration of equipment, wireless settings, DSL installation, LAN troubleshooting, internet connectivity repair.
Customer Service Representative
Handled North America (Microsoft Company). Determining support options, Microsoft product activation, Internet Explorer troubleshooting, Pre/Post sales inquiries for Microsoft products.