Olivia Pozzesi
Hotel Director
Madrid, ES
About
In the recent years I've got to learn how to manage a 70 room hotel in the center of Madrid and lead a staff of 13 persons.
Work Experience
Hotel Staff
Hotel Next To
2009 - 2010
Barcelona, Spain
Managed reservations, check-in/out, billing, guest care, and feedback. Coordinated with maintenance and housekeeping. Controlled room availability through aggregator websites.
Hotel Staff
Praktik Rambla
2010 - 2012
Barcelona, Spain
Managed reservations, check-in/out, billing, guest care, and feedback. Coordinated with maintenance and housekeeping. Controlled room availability through aggregator websites.
Hotel Director
Praktik Metropol
2012 - 2016
Madrid, Spain
Lead a team of 13 employees in a 70-room hotel. Handled shift scheduling, recruiting, vendor relations, quality control, sales analysis, pricing strategies, and customer reviews.
Education
Bachelor's Degree in Tourism
EUTM Barcelona
Present - 2012
Languages
Spanish - Native
Spanish - Intermediate
English - Intermediate
Skills
Business
Sectors
Hospitality