Rajesh Singha
About
Team Management, Coaching & Feedback, MS Excel, MS Word, MS PPT, ORACLE, SAP etc, Handling multiple teams in different verticles such as Finance, Logistics and Labratories. Making daily, weekly and monthly reports. Client handling and billing for the teams. Agent coaching and feedback. Agent training and development.
Work Experience
Customer Care Executive
Customer Care Executive for Reliance Telecom Services.
Executive Operations
Handled inbound calls for Bell TV Canada, assisted with technical issues, billing and activation queries. Part of pilot batch for du telecoms Dubai. Acting Supervisor from Aug-Nov 2010.
Senior Executive / Assistant Team Leader / Team Lead - Operations
Started as Senior Executive for GE Healthcare Accounts Payable helpdesk, promoted to Assistant Team Leader (Feb 2015), then Team Lead Operations (Feb 2016). Handled multiple teams in Finance, Logistics and Laboratories.