Taj Christophe
About
Salesforce Certified Administrator with 5+ years of experience supporting enterprise users, troubleshooting business-critical applications, and delivering exceptional technical support in remote environments.
Work Experience
Application Support Specialist
Provided first-line support for Salesforce users and enterprise business applications. Troubleshot application issues and collaborated with internal teams to resolve system-related incidents. Assisted with application configuration, user support, and access management activities.
Application Support Specialist
Provide daily application and Salesforce support for internal users across business operations. Troubleshoot and resolve Salesforce-related issues while ensuring timely ticket resolution and positive user experiences. Support user account management, access requests, and security controls within enterprise applications.
Service Desk / Expert Desk Technician
Delivered Tier 1 and Tier 2 technical support to enterprise users in a high-volume support environment. Resolved hardware, software, authentication, and access-related issues through phone, chat, and ticketing channels. Utilized ServiceNow to document incidents, manage escalations, and track issue resolution.