Tamalika Chakraborty

Extensive experience in CRM and Cx Cloud including Siebel, Customer Data Management, Order Management, Product and Pricing, Asset Management, Oracle Sales Cloud, CPQ (Big Machines), Marketing Cloud (Eloqua and Responsys), Commerce Cloud and Service Cloud, Engagement Cloud, eTOM, RODOD, ERP Configure to Order. •14 yrs Years of IT experience •10+ Years of CRM On-Premise experience •5 + Years of CX Cloud Experience •Rich experience in Project Delivery & Management(SDLC, Agile, Iterative) including estimation, budgeting, Risk Management and Resource Planning •Rich experience in Application Development in On-Premise and Cloud in CRM/CX •Rich experience in Managing Application Support and Services(L1/L2/L3) •Rich Experience in Quality Assurance •Rich Experience in Proposal writing, RFQ/ RFI/RFPs for CRM/CX projects across globe •Solution consulting in Cloud and Digital Transformation programs •Domain Consulting in Manufacturing, Retail, Banking, Telecom and Travel & Hospitality •Solution Consulting in Telecom Transformation Programs(using RODOD, eTOM) •Application Development, Vanilla Implementation and Customization, Business Analysis •Advisory Consulting in Enterprise Solutions(both on-premise & Cloud)