AIG Europe S.A. (Belgium branch)

AIG Europe S.A. (Belgium branch)

**SENIOR CLIENT DIRECTOR – Expat Medical** As a Senior Client Director, you will manage a portfolio of large clients, building exceptional long-term relationships through technical expertise, commercial acumen, and a proactive, service-oriented approach. You will serve as the preferred expert for developing and maintaining International Mobility Benefits strategies while driving new business acquisition and completing tenders for selected accounts in collaboration with local A&H teams. **Key Responsibilities** **Commercial Excellence** - Build trusted client relationships through deep understanding of their needs and contract performance - Implement disciplined stewardship to consistently improve contract outcomes - Identify opportunities and develop innovative, quality solutions for clients - Maintain regular client contact and manage effective complaints procedures - Ensure TPA and Assistance partners deliver on KPIs and SLAs - Support local A&H teams in winning large new business opportunities through expertise, market knowledge, and tender assistance **Analytical Leadership** - Create comprehensive financial and content analyses for contract portfolios - Monitor key performance indicators and identify trends in contract evolution - Formulate clear conclusions and actionable solutions to optimize financial performance **Strategic Management** - Develop optimal account management strategies for each allocated client - Assess operational and financial impact of decisions and proposals - Identify improvement opportunities in contract performance and operational procedures - Collaborate with local teams to ensure flawless premium and claims processes - Interface with Legal, Risk, and Compliance to deliver robust client management governance **Professional Development** - Stay current with industry trends and International Mobility Benefits market developments - Maintain awareness of international social security systems and health insurance regulations - Follow global political and socio-economic developments **Required Qualifications** - Extensive insurance industry experience across European markets - Minimum 5 years successfully managing large, complex, strategic clients - Fluent English plus at least one other language; additional languages advantageous - Excellent analytical and quantitative skills with strategic perspective - Strong internal influence and external relationship management abilities - Proven negotiation skills with multiple stakeholders - Strategic, results-oriented mindset with organizational development capability - Professional communication skills including presentation delivery - High resilience under pressure while maintaining quality standards - Autonomous planning and execution capabilities - Proactive, problem-solving approach with creative thinking **About AIG** American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions with one of the world's most extensive property casualty networks. We're reimagining insurance to make a meaningful difference, supporting individuals, businesses, and communities in managing risk and discovering new potential. Our Total Rewards Program offers comprehensive benefits focused on health, wellbeing, financial security, and professional development. We invest in our people through continuous learning in a culture that celebrates diversity and inclusion through Employee Resource Groups and cultural awareness initiatives. We value in-person collaboration as vital to our culture, encouraging team members to be primarily office-based to foster effective teamwork and create supportive environments for our teams and clients. AIG provides equal opportunity regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or other legally protected categories. We're committed to providing reasonable accommodations for job applicants and employees with disabilities. **Functional Area:** UW - Underwriting **Location:** AIG Europe S.A. (Belgium branch)