Airbus Helicopters Chile S.p.A.

Airbus Helicopters Chile S.p.A.

About the Role At Airbus Chile, we are seeking a highly organized and proactive Direct Shipment Officer (DSO) to join our team in Santiago. As the heartbeat of our local operations, you will serve as the vital link between the airline's main base and our global repair network. This unique opportunity allows you to work on-site at a customer facility, managing a complex supply chain while representing the Airbus standard of excellence in aerospace logistics and customer service. Key Responsibilities End-to-End Logistics Management: Manage the complete shipment process of aircraft components from the airline's base to repair stations worldwide Coordinate closely with designated freight forwarders to ensure timely and secure transportation Monitor shipment schedules and proactively address potential delays or issues Optimize logistics processes to minimize aircraft downtime and maximize fleet availability Quality & Technical Assurance: Perform comprehensive visual inspections of components and packaging to ensure compliance with aerospace standards Validate removal reasons and assess component conditions prior to shipment Ensure all technical documentation is accurate, including Post Flight Reports, Unserviceable tags, and maintenance records Verify compliance with regulatory requirements and industry best practices Data Integrity & Systems Management: Maintain precise records in complex Information Systems, ensuring real-time accuracy Update aircraft configurations and component histories to ensure 100% data alignment with customer systems Generate detailed reports for stakeholders and management Troubleshoot system issues and coordinate with IT support when necessary Global Collaboration & Communication: Act as the strategic interface between the customer and Airbus teams in Toulouse and the Americas region (Brazil & USA) Facilitate seamless communication across multiple time zones and cultural contexts Coordinate with various internal departments including engineering, procurement, and quality assurance Represent Airbus professionally in all customer interactions Operational Excellence & Continuous Improvement: Support Continuous Improvement initiatives by implementing Practical Problem Solving (PPS) methodologies locally Identify gaps in the "unserviceable loop" performance and develop corrective actions Participate in process optimization projects to enhance efficiency and customer satisfaction Mentor and train team members on best practices and procedures Requirements Essential Qualifications: Language Skills: Fluent English proficiency is mandatory for daily communication with international stakeholders in a multi-lingual environment Professional Experience: Proven background in Supply Chain, Logistics, or Aviation maintenance operations Technical Competency: Strong ability to manage complex IT systems and maintain rigorous data entry standards Education: Bachelor's degree in Engineering, Business Administration, Logistics, or related field preferred Core Competencies: Global Mindset: Strong cultural awareness and ability to work effectively across different regions (Americas and Europe) Problem-Solving Skills: Demonstrated ability to manage competing priorities under tight deadlines and resolve operational roadblocks Relationship Management: Exceptional interpersonal skills to maintain professional relationships with airline customers and internal stakeholders Attention to Detail: Commitment to accuracy in documentation and data management Adaptability: Flexibility to work in a fast-paced, dynamic environment with changing priorities Preferred Qualifications: Previous experience in aerospace or aviation industry Knowledge of aircraft maintenance procedures and regulations Familiarity with SAP or similar enterprise resource planning systems Understanding of international shipping regulations and customs procedures Project management experience or certification What We Offer Join a global leader in aerospace innovation where you'll have the opportunity to make a direct impact on flight safety and operational efficiency. This role offers excellent career development opportunities within Airbus's international network, exposure to cutting-edge aerospace technology, and the chance to work with world-class professionals across multiple continents. This position requires awareness of potential compliance risks and a commitment to act with integrity, serving as the foundation for the Company's success, reputation, and sustainable growth. Airbus is committed to achieving workforce diversity and creating an inclusive working environment, welcoming all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking and support work-life balance.