Asiacruit BPO, Inc.

Asiacruit BPO, Inc.

About Asiacruit At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent for both local and global markets. If you are analytical, collaborative, and committed to enabling business growth, we invite you to apply. About the Role We are seeking a motivated and experienced Spanish Sales Customer Service Representative (CSR) with strong English skills for a mid to senior level role. The ideal candidate will manage Spanish-speaking customer accounts, drive sales through consultative conversations, and deliver exceptional service across phone, chat, and email channels. This role requires a results-oriented communicator who can balance revenue generation with high-quality customer experience in a fast-paced environment. Key Responsibilities Customer Engagement & Sales Handle inbound and outbound sales and service interactions in Spanish, with the ability to confidently communicate in English as needed for escalation or internal coordination Convert inbound inquiries and follow up on leads to meet or exceed individual sales targets and KPIs Use consultative selling techniques to identify customer needs, recommend appropriate products or services, and close sales while maintaining compliance with company policies Support upsell and retention activities such as renewals, add-on offers, and customer loyalty programs Conduct proactive outreach to warm leads and existing customers to expand business relationships Customer Service Excellence Provide comprehensive support across multiple communication channels including phone, email, chat, SMS, and in-app messaging Resolve customer inquiries, complaints, and technical issues with professionalism and efficiency Ensure first-call resolution whenever possible while maintaining high customer satisfaction scores Handle escalations appropriately and follow up to ensure complete issue resolution Administrative & Operational Tasks Maintain accurate customer records in CRM systems, including detailed notes on interactions, follow-up tasks, and sales outcomes Participate in campaign briefings, coaching sessions, and team huddles to align on targets, scripts, and objection-handling strategies Collaborate with cross-functional teams including operations, billing, product, and quality assurance to resolve complex customer issues Meet quality standards for call handling, documentation, and customer satisfaction metrics Contribute to continuous improvement initiatives to boost conversion rates and customer retention Generate reports on sales activities, customer feedback, and performance metrics as required Qualifications and Requirements Experience & Background Minimum 3-5 years of customer service or sales experience supporting Spanish-speaking customers Experience in a mid to senior level sales CSR role preferred Proven track record of achieving sales targets and KPIs in a contact center, inside sales, or telesales environment Experience using CRM and ticketing systems such as Salesforce, Zendesk, or similar platforms Language & Communication Skills Fluent in Spanish (native or near-native proficiency required) Proficient in English (spoken and written) to handle internal communication and complex escalations Excellent verbal and written communication skills in both languages Strong documentation and follow-up practices Ability to adapt communication style to diverse customer personalities and situations Technical & Professional Skills Strong consultative selling, negotiation, and objection-handling skills with a customer-first mindset Comfort with data entry, reporting, and basic analytics Ability to work effectively with multiple channels and communication platforms Proficiency in Microsoft Office Suite or Google Workspace Strong problem-solving abilities and attention to detail Excellent time management and organizational skills Work Environment Adaptability Ability to work in a fast-paced, target-driven environment while maintaining quality standards Flexible to support varied schedules and peak business hours as required Comfortable with performance monitoring and quality assurance processes Self-motivated with ability to work independently and as part of a team Education Bachelor's degree preferred but not required; relevant certifications or proven experience will be considered Preferred Qualifications Experience supporting fintech, e-commerce, travel, or telecom accounts servicing Spanish-speaking markets Familiarity with sales enablement tools, call recording systems, and quality monitoring platforms Knowledge of customer success methodologies and retention strategies Experience with multicultural customer bases and international business practices Local candidates or individuals with legal work status in the country preferred Why Join Asiacruit Professional Growth Collaborative and diverse team