Atlas Copco Group

Atlas Copco Group

About the Role We are seeking a detail-oriented Order Processing & Sales Support Specialist to join our team in Wien, Austria. In this critical position, you will serve as the backbone of our sales operations, managing the complete order lifecycle from initial customer inquiry through final delivery. Working within the Atlas Copco Group as part of LEWA Austria GmbH, you will collaborate with international teams to ensure seamless processes and exceptional customer satisfaction across domestic and global markets. Key Responsibilities Order Management: Take full ownership of end-to-end order processing, ensuring accuracy and timeliness throughout the entire sales cycle Documentation & Communication: Prepare professional quotations, order confirmations, and invoices while maintaining clear communication with customers and internal stakeholders Procurement Operations: Handle comprehensive purchasing processes including supplier order management, goods receipt postings, and processing of incoming invoices within our ERP system Inventory Control: Manage inventory operations within the ERP system, including stock postings, real-time availability checks during order processing, and coordinating reordering activities with Product Management Sales Team Collaboration: Work closely with our international sales organization to support business development initiatives and customer relationship management Product Management Support: Provide operational assistance to the Product Manager, contributing to strategic planning and day-to-day business operations Customer Relations: Act as a primary point of contact between customers and manufacturers, facilitating smooth communication across both domestic and international markets Process Improvement: Identify opportunities to streamline operations and enhance customer experience through continuous process optimization Quality Assurance: Ensure all order-related activities meet company standards and customer requirements while maintaining compliance with relevant regulations Requirements Education: Completed commercial education through apprenticeship, business college (such as HAK), or equivalent qualification Experience: 2-3 years of proven experience in a similar order processing or sales support role Language Skills: Excellent command of both German and English, with strong written and verbal communication abilities Technical Proficiency: Confident user of MS Office suite; SAP experience is highly advantageous Work Style: Demonstrated proactive, structured, and independent working approach with strong attention to detail Customer Focus: Strong customer service orientation combined with a collaborative mindset and team-player attitude Problem-Solving: Ability to handle multiple priorities simultaneously while maintaining accuracy under pressure Adaptability: Flexibility to work with diverse international teams and adapt to changing business requirements We encourage applications from candidates who may not meet every single requirement, as we value diverse experiences and perspectives. What We Offer Meaningful Impact: A varied role with significant responsibilities and genuine opportunities to make a difference in our organization Career Development: Long-term position offering high level of autonomy, structured onboarding, and comprehensive training programs Company Culture: Positive, open work environment with flat hierarchies, supported by the stability and resources of an international group Work-Life Balance: Flexible working hours with flextime arrangements to support your personal and professional needs Location Benefits: Convenient office location in Wien with easy access via public transport Competitive Compensation: Market-competitive salary package based on qualifications and experience, following applicable collective agreements for the trade sector Growth Opportunities: Access to global network for knowledge sharing, long-term development focus, and encouragement to explore innovative ideas Professional Environment: Face-to-face collaboration with dynamic team members and supportive leadership that empowers employee growth Why Join Our Team Your career advancement depends on your skills, curiosity, and the collaborative relationships you build. As part of our global network, you will benefit from shared knowledge and continuous learning opportunities. We prioritize long-term professional development and encourage innovative thinking that drives our business forward. Innovation is integral to our approach—we continuously test, improve, and apply learnings to create meaningful solutions. You will have the opportunity to make a substantial impact through your insights and ownership of important work, supported by flexible working arrangements and empowering leadership. This on-site position in Wien, Austria offers the advantages of direct collaboration and team integration within our established office environment.