Australian National University

Australian National University

About the Role The Student Orientation Coordinator is a pivotal position within the Student Engagement and Education Management (SEEM) Division, operating under the Deputy Vice-Chancellor (Education) Portfolio. This full-time, fixed-term role (until August 2027) is designed for a service-oriented professional who excels at creating meaningful student experiences and fostering inclusive campus communities. As part of the dynamic Transition and Retention team, you will be instrumental in supporting students throughout their entire academic journey, from initial enrollment through graduation. SEEM is dedicated to providing comprehensive administrative support that enhances student success and engagement across all stages of the university experience. Key Responsibilities Program Development & Delivery: Plan, coordinate, and execute comprehensive orientation programs for both domestic and international students, with particular focus on Orientation Week activities and year-round transition support initiatives Stakeholder Collaboration: Work closely with internal teams including academic departments, student services, accommodation services, and international student support, as well as external community partners and service providers Student Engagement: Design and implement co-curricular engagement activities that promote student integration, academic success, and social connection within the university community Event Management: Oversee logistics for large-scale orientation events, including venue coordination, resource allocation, volunteer management, and timeline development Data Analysis & Reporting: Monitor program effectiveness through student feedback, participation metrics, and retention data to continuously improve orientation and transition services Team Leadership: Provide supervision and mentorship to team members and student volunteers as required, fostering a collaborative and inclusive work environment Cross-Cultural Support: Develop culturally responsive programming that addresses the unique needs of diverse student populations, including international students and Indigenous students Quality Assurance: Maintain high standards of service delivery while ensuring compliance with university policies and procedures Requirements Educational Background: Relevant tertiary qualification in education, student services, event management, or related field Professional Experience: Demonstrated experience in program coordination, event management, or student services within higher education or similar environments Communication Skills: Excellent written and verbal communication abilities with proven capacity to engage effectively with diverse stakeholders including students, staff, and external partners Project Management: Strong organizational and project management skills with ability to manage multiple priorities and meet deadlines in a fast-paced environment Cultural Competency: Understanding of and sensitivity to the needs of diverse student populations, including international students and students from various cultural backgrounds Technology Proficiency: Competency with event management systems, student information systems, and standard office software applications Leadership Capabilities: Demonstrated ability to work independently while also contributing effectively to team environments, with potential for supervisory responsibilities Problem-Solving: Strong analytical and problem-solving skills with ability to adapt programs based on student feedback and changing institutional needs What We Offer Competitive Compensation: Attractive salary package with 17% superannuation contribution Professional Development: Opportunities for career growth within a leading research university environment Work-Life Balance: Full-time position with flexible working arrangements and comprehensive leave entitlements Inclusive Environment: Join a workplace that values diversity and inclusion, with strong commitment to equal employment opportunities Meaningful Impact: Make a direct difference in student success and university community building Collaborative Culture: Work within a supportive team environment that encourages innovation and professional excellence The Australian National University actively encourages applications from Aboriginal and Torres Strait Islander people and is committed to creating an inclusive workplace that celebrates diversity across all backgrounds and identities. The successful candidate must have rights to live and work in Australia and will be required to undergo a background check as part of the recruitment process.

Australian National University

About the Role The Administration Officer position offers an exciting opportunity to support day-to-day operations within the prestigious ANU College of Arts and Social Sciences. Working in a dynamic and collaborative team environment, you will play a vital role in HR, finance, and student administration activities while contributing to the smooth delivery of services across one of Australia's leading academic institutions. This continuing or fixed-term full-time position is perfect for a proactive and highly organised professional who thrives in fast-paced academic environments and enjoys building meaningful connections with diverse stakeholders. You'll work closely with academic and professional staff, students, and central service areas, ensuring accurate record-keeping, responsive service delivery, and clear communication across all interactions. Key Responsibilities Student Administration Support: Manage coursework administration logistics, respond to student enquiries, and provide comprehensive administrative assistance throughout the academic lifecycle HR and Recruitment Activities: Assist with recruitment processes, support onboarding programs for new staff, and contribute to various human resources administrative functions Financial Administration: Handle day-to-day financial administration tasks, process transactions, and maintain accurate financial records in accordance with university policies Stakeholder Communication: Serve as a primary point of contact for students, staff, and visitors, providing professional and timely responses to enquiries across multiple channels Database and Records Management: Maintain accurate and up-to-date records across various administrative systems, ensuring data integrity and compliance with university standards Event and Program Support: Provide logistical coordination for college events, lectures, and academic programs, contributing to the college's vibrant calendar of activities Cross-functional Collaboration: Work collaboratively with academic staff, research teams, and administrative colleagues to support the college's research and educational objectives Process Improvement: Identify opportunities to enhance administrative processes and contribute to continuous improvement initiatives within the team Requirements Educational Background: Relevant tertiary qualifications in administration, business, or related field preferred, or equivalent professional experience Professional Experience: Demonstrated experience in office administration, customer service, HR, or finance roles, preferably within an educational or professional services environment Technical Proficiency: Strong computer skills including proficiency in Microsoft Office Suite, database management systems, and ability to quickly learn new digital platforms and administrative systems Communication Excellence: Exceptional written and verbal communication skills with the ability to interact professionally with diverse stakeholders including students, academic staff, and external partners Organisational Skills: Highly developed organisational abilities with proven capacity to manage competing priorities, meet deadlines, and maintain attention to detail in a fast-paced environment Interpersonal Abilities: Strong relationship-building skills with a genuine commitment to supporting academics and students, demonstrating cultural sensitivity and professional discretion Adaptability: Flexibility to adapt to changing priorities and requirements within the academic environment, with a solution-focused approach to challenges Work Authorization: Legal rights to live and work in Australia, with willingness to undergo background checks as part of the recruitment process About ANU College of Arts and Social Sciences The ANU College of Arts and Social Sciences (CASS) stands as one of six prestigious colleges within the Australian National University. Structured into two main research schools, the college offers comprehensive degree programs across more than 20 discipline areas while maintaining excellence in research spanning the creative arts, humanities, and social sciences. With a substantial international research presence, CASS serves as a major source of national policy advice and hosts an impressive roster of 57 members from the Australian Academy of the Humanities and the Academy of the Social Sciences of Australia. The college proudly supports 13 Australian Research Council Future Fellows and three ARC Laureates, demonstrating its commitment to cutting-edge research and academic excellence. As a vibrant hub of intellectual activity, the college hosts over 270 lectures, concerts, and exhibitions annually, with most events open to the public. The diverse community includes students, staff, and graduates from more than 60 nations, creating a rich multicultural environment that enhances campus life and academic discourse. Benefits and Culture This position offers competitive remuneration with superannuation benefits and the opportunity to work within Australia's leading university environment. You'll join a supportive team culture that values collaboration, professional development, and work-life balance while contributing to meaningful educational and research outcomes. The University actively encourages applications from Aboriginal and Torres Strait Islander people and is committed to diversity, inclusion, and equal employment opportunities for all backgrounds and identities.