Calm Air

Calm Air

About the Role Join Calm Air International as a Customer Service Agent in Rankin Inlet, Nunavut, and become part of a dynamic team serving Northern and Central Canada's aviation needs. This casual position offers immediate start opportunities for motivated individuals who thrive in fast-paced environments while delivering exceptional passenger experiences. As a regional airline connecting communities across Manitoba and the Kivalliq Region of Nunavut, Calm Air International operates from main bases in Winnipeg, Thompson, Churchill, and Rankin Inlet, providing essential scheduled passenger services, charter flights, and cargo operations to remote northern communities. Key Responsibilities Passenger Services: Provide comprehensive curbside-to-curbside service to travelers in accordance with Canadian Transportation Agency regulations Reservation Management: Process flight reservations, modifications, and cancellations using computerized reservation systems Check-in Operations: Efficiently check in passengers and process baggage, ensuring accurate weight calculations and fee assessments Documentation: Issue boarding passes, itineraries, baggage tags, and seating assignments while maintaining accuracy and attention to detail Ground Support: Assist passengers during pre-boarding procedures and facilitate safe movement between aircraft and terminal facilities Information Services: Provide comprehensive information about fares, flight schedules, routes, and travel policies both in-person and via telephone Safety Compliance: Ensure all passenger movements and operations comply with aviation safety regulations and company standards Customer Relations: Address passenger inquiries, resolve service issues, and maintain positive customer relationships Administrative Tasks: Complete required documentation, maintain accurate records, and support daily operational reporting Emergency Procedures: Assist during irregular operations, flight delays, and emergency situations while maintaining passenger safety and communication Requirements Education: High school diploma or General Education Degree (GED) preferred Technical Skills: Basic computer proficiency including Microsoft Word, Excel, and Office applications Systems Training: Ability to learn and operate computerized reservation systems effectively Customer Service: Exceptional interpersonal skills with proven ability to handle diverse customer needs professionally Work Style: Strong capability to work both independently and collaboratively within team environments Pressure Management: Demonstrated ability to maintain efficiency and accuracy during high-stress situations Transportation: Reliable personal transportation to and from work location Security Clearance: Must obtain and maintain Enhanced Security Clearance qualification Training Commitment: Willingness to attend and successfully complete initial Ground School Training program Schedule Flexibility: Availability for shift work including mornings, afternoons, evenings, weekends, and holidays Physical Requirements: Ability to assist passengers with mobility, handle baggage, and work in airport environments Preferred Qualifications Previous airline or aviation industry experience Knowledge of Inuktitut and/or Inuinnaqtun languages Priority consideration given to Inuit Land Claims Beneficiaries Experience with reservation systems or similar customer service platforms Benefits Package Calm Air International, recognized as one of Manitoba's Top Employers, offers a comprehensive benefits package designed to support employees in northern communities: Northern Living Allowance to offset remote location costs Vacation Pay: 6% vacation entitlement paid with each paycheck for immediate financial flexibility Travel Privileges: Airline travel benefits and freight privileges for employees and eligible family members Professional Development: Ongoing training opportunities and career advancement potential Work Environment: Collaborative and enriching workplace culture with strong team support Community Engagement: Participation in corporate and family events fostering team connections Competitive Compensation: Attractive salary package commensurate with experience and qualifications Work Environment This position operates in a dynamic airport environment requiring adaptability and strong communication skills. Customer Service Agents work closely with flight crews, ground handling teams, and passengers from diverse backgrounds, making cultural sensitivity and professional demeanor essential. The role involves both office-based reservation work and active ground support duties, providing variety and growth opportunities within the aviation industry. Calm Air International values diversity and provides equal opportunities for all qualified candidates, encouraging applications from designated groups and those requiring accessibility accommodations throughout the selection process.