City Laila Global Travel

City Laila Global Travel

**Sales Conversion Specialist (Travel & Holiday Packages)** **Company:** CityLaila Global Travel **Location:** Bangalore **Job Type:** Full-time | Work from Office **Salary:** ₹30,000 – ₹65,000 per month + Incentives **Role Overview** CityLaila is seeking a **Sales Conversion Specialist** to convert qualified travel leads into confirmed bookings. This role focuses on consultative selling, persuasion, objection handling, and closing deals for international holiday packages, attractions, and premium travel experiences. This is **not a calling or telemarketing role**. We're looking for professionals who understand traveler psychology and can confidently sell value, not discounts. **Key Responsibilities** **Lead Handling & Conversion** • Engage with qualified inbound B2C and B2B leads via phone, WhatsApp, email, and video calls • Understand customer requirements, budget, travel intent, and decision timelines • Present itineraries and packages prepared by the Tour Manager clearly and confidently • Drive customers toward booking and payment closure **Consultative Selling** • Sell experience, convenience, and value, not just price • Handle objections related to price, trust, competition, and delays • Recommend upgrades such as better hotels, private transfers, premium activities, and add-ons • Build confidence and trust with travelers and corporate clients **Follow-up & Closing Discipline** • Execute structured follow-up plans until closure • Maintain accurate lead status updates in CRM • Push for timely payments and confirmations • Ensure smooth handover to operations post-booking **Revenue & Relationship Management** • Achieve individual monthly revenue targets • Maximize average booking value • Maintain professional relationships with repeat customers and B2B partners • Coordinate with operations and itinerary teams for smooth execution **Required Experience & Skills** **Must-Have** • 3–8 years of experience in travel sales / holiday package sales / inbound travel • Proven ability to close high-value bookings • Strong verbal communication skills in English (additional languages are a plus) • Confidence in handling international travelers and premium customers • Ability to sell via phone, WhatsApp, and virtual meetings **Preferred** • Experience selling international holiday packages or inbound UAE products • Exposure to B2C and B2B travel sales • Familiarity with CRM tools and sales pipelines • Experience working with Indian, GCC, or international markets **Key Performance Indicators (KPIs)** • Lead-to-booking conversion rate • Monthly revenue closed • Average booking value • Follow-up effectiveness • Payment turnaround time • Customer satisfaction feedback **Who Should Apply** This role is ideal for someone who: • Enjoys closing deals, not just talking • Is confident, persuasive, and solution-oriented • Understands travel products and customer expectations • Can handle pressure and monthly targets professionally • Wants to grow into a Sales Manager / Team Lead role **Compensation Structure** • Fixed Salary: ₹30,000 – ₹65,000 per month • Incentives: 1% – 3% of revenue closed High performers earn significantly more through incentives. **Why Join CityLaila** • Sell premium travel experiences across global destinations • Work with a fast-growing international travel brand • Clear performance-based growth and career progression • Strong backend support from itinerary, operations, and marketing teams **Application Requirements** • 3+ years of experience in the travel industry • Comfortable working from our Bangalore office (Work from Office role) • Familiarity with travel booking systems such as Amadeus, Galileo, or Sabre preferred