Digital Stack

Digital Stack

**Helpdesk Support Assistant** Digital Stack is an all-in-one marketing and brand management platform for franchise and multi-location businesses. No other tool gives companies the same brand consistency, performance and control over the marketing of their network, domestically and internationally. We are seeking a Helpdesk Support Assistant to join our team in Australia and collaborate with our international teams. You'll work during business hours while providing support to some of our international clients. **Hear from our team:** "Working with a highly talented, motivated and down-to-earth team is what I love most about working for Digital Stack. Senior management are very active, will always listen to feedback, genuinely care about staff and the customer experience. It is unlike any other company I've worked for, and it's a privilege to be a part of Digital Stack during this exciting time of growth!" *Liam, Product Support Manager* **What we're looking for:** • Someone passionate about technical customer service support • Detail-oriented professional who enjoys keeping systems updated • Driven individual with a results-focused attitude • Team player who enjoys working closely with clients • Open-minded and collaborative, comfortable with remote work • Flexible with hours as business demands • Well-presented professional who shows initiative **Key Responsibilities:** • Work alongside our Product Support Manager • Support Brand Experience Managers with product inquiries • Undertake testing and analysis work, reporting findings to management **Essential Requirements:** • Experience with Jira and Jira Service Management • Current employment in a Software as a Service or similar product in a helpdesk role • Proven customer service experience, including handling challenging customer questions • Thorough understanding of social media platforms and trends • Open and positive personality **Location & Eligibility:** • Must be located in Melbourne • Australian citizenship required **Application Requirements:** Please submit your CV and cover letter outlining why you want to work for Digital Stack and showcasing your relevant experience.