Discovery International Trading

Discovery International Trading

Customer Service Officer We are seeking a dynamic Customer Service Officer to join our growing team and contribute to our commitment to exceptional client service. Key Responsibilities: Compile comprehensive customer service reports for management review with precision and efficiency Manage and resolve diverse customer service inquiries and concerns Support call centre operations monitoring and optimization Provide dedicated administrative assistance across various customer service functions Requirements: University degree in any discipline Minimum 2 years of relevant customer service experience Excellent team collaboration skills with strong interpersonal abilities Outstanding communication skills in English, Cantonese, and Mandarin (both spoken and written) Proficient computer skills for presentations and report preparation Detail-oriented approach with strong analytical capabilities What We Offer: Competitive salary package including 13-month salary structure 5-day working week for optimal work-life balance Comprehensive benefits package Professional development opportunities in a supportive environment Join our team and play a vital role in delivering outstanding customer experiences while advancing your career in a dynamic, multicultural workplace.