Momentum
About Momentum
Hospitality transcends language barriers through warmth, genuine care, and personalized service. It creates meaningful connections and builds relationships that endure long after the journey ends. For over 25 years, we have delivered exceptional hospitality experiences to Eurostar travelers across stations, exclusive lounges, and onboard services. Our commitment to excellence extends across four countries, where our dedicated teams welcome customers from diverse backgrounds and ensure each person feels valued and at home. We believe in the power of thoughtful details that transform ordinary travel into memorable experiences. Our approach centers on authentic human connections, recognizing that behind every ticket is a person with unique needs and expectations. As a focused and agile organization, we cultivate our team's natural passion for hospitality while bringing a personal, local touch to the international travel industry. Our people-first philosophy drives everything we do, creating an environment where both our team members and customers thrive. We understand that exceptional hospitality is not just about service delivery but about creating moments that matter and journeys that inspire.
Open Positions (1)
Momentum
About the Role The Lounge Attendant position represents the heart of our customer experience in Brussels airport lounges, serving discerning Eurostar travelers in a premium hospitality environment. This dynamic role combines exceptional customer service with operational excellence, requiring an adaptable professional who can seamlessly transition between guest-facing service and specialized beverage preparation. As a multi-functional team member, you will work within our established network that has been delivering warm, welcoming experiences to international travelers for over 25 years across four countries. Our human-focused approach puts people first, creating lasting relationships through thoughtful hospitality touches that transform ordinary journeys into memorable experiences. Key Responsibilities Deliver exceptional customer service and create outstanding guest experiences for all lounge visitors Manage passenger requests promptly and efficiently, anticipating needs before they arise Craft premium cocktails and beverages when working in bartending capacity, demonstrating mixology expertise Maintain immaculate lounge presentation with meticulous attention to detail and cleanliness standards Execute both front-of-house guest interactions and back-of-house operational duties to company specifications Ensure seamless lounge operations during varying shift patterns and peak travel periods Collaborate effectively with team members to maintain consistent service excellence Monitor inventory levels and assist with stock management as required Handle guest feedback professionally and resolve service issues with diplomacy Uphold brand standards and company values in all guest interactions Assist with lounge setup, breakdown, and deep cleaning procedures Support special events and VIP guest requirements when needed Requirements Minimum 2 years experience in customer-focused hospitality or service environment Previous hospitality or catering experience strongly preferred Bartending or mixology experience highly advantageous for multi-functional responsibilities Exceptional organizational skills with ability to prioritize tasks effectively under pressure Strong team collaboration abilities and positive attitude Outstanding interpersonal and communication skills with natural service orientation Professional appearance and grooming standards consistently maintained Flexibility for variable schedules: shifts operate between 05:15 and 22:00, including weekends and holidays Strong conversational English and French required; Dutch language skills considered an asset Physical ability to stand for extended periods and handle moderate lifting Attention to detail with commitment to maintaining high cleanliness standards Adaptability to work in fast-paced, multicultural environment Customer service mindset with passion for hospitality excellence What We Offer Join a small but perfectly formed team where your passion for hospitality can flourish in an international setting. We provide a supportive environment that values personal growth and professional development, with opportunities to work alongside experienced hospitality professionals in premium airport lounge facilities. Our human-focused culture ensures team members feel valued while delivering the warmth and care that defines exceptional hospitality service. This role offers the opportunity to develop diverse skills across customer service and beverage preparation while being part of a established hospitality network that spans multiple countries and serves travelers from around the world.