NZ Ministry for Primary Industries

NZ Ministry for Primary Industries

About the Role We are recruiting for two Biosecurity Passenger Facilitators to join our team at Auckland International Airport on a permanent, part-time basis. This is a critical front-line position where you will work alongside biosecurity staff to educate passengers about New Zealand's robust biosecurity system while ensuring a seamless and pleasant experience for international travellers and returning New Zealanders. As part of Biosecurity New Zealand, a division of the Ministry for Primary Industries, you will play a vital role in protecting New Zealand's unique environment by preventing harmful organisms from crossing our borders. This position offers comprehensive induction training and ongoing professional development opportunities. Key Responsibilities Proactively engage with passengers, including families with children, to create a positive, friendly, reassuring, and respectful arrival experience Raise awareness of biosecurity risks and provide clear guidance to passengers about New Zealand's biosecurity requirements Deliver informative explanations of biosecurity processes to enhance passenger understanding and cooperation Assist onsite biosecurity staff with daily operational requirements, administration tasks, and reporting duties, particularly during peak periods and disruptions Support treatment administration and processing activities under supervision Maintain work areas through cleaning and organizing personal effects processing stations Conduct card counting and data entry tasks with accuracy and attention to detail Clear amnesty bins and assist at inspection benches as directed Replenish bins and stock to ensure smooth operational flow Prioritize passenger needs while maintaining biosecurity compliance standards Adapt quickly to changing operational demands and emergency situations Collaborate effectively with diverse team members across multiple shifts Maintain professional composure in high-pressure situations with challenging passengers Essential Requirements Excellent customer service skills with demonstrated ability to interact professionally with diverse populations Strong interpersonal and communication abilities, including conflict resolution skills Reliable, punctual, and flexible team player with strong work ethic Confident communicator capable of engaging effectively with people from various cultural backgrounds Proficiency in computer systems and administrative tasks, including data entry and basic reporting Fluency in English (additional language skills are highly valued) Physical fitness to remain standing and mobile for extended periods throughout shifts Availability to work varied shift patterns including early mornings, late nights, and weekends Flexibility to work increased hours during training period Reliable personal transportation to and from Auckland International Airport due to shift requirements Eligibility to work permanently in New Zealand Ability to pass pre-employment drug and alcohol screening Clean criminal background check Working Conditions This is a dynamic, physically demanding role requiring continuous movement in operational airport environments. Shifts operate 24/7, including public holidays, with schedules provided at least two weeks in advance. The position requires standing and moving for extended periods, often in busy, fast-paced settings where quick responses and sustained energy are essential. What We Offer Competitive compensation package with shift allowances where applicable Comprehensive training and ongoing professional development Opportunity to make a meaningful contribution to New Zealand's biosecurity Diverse, inclusive workplace that values different perspectives and backgrounds Stable part-time employment with clear scheduling Exposure to international airport operations and biosecurity procedures About Biosecurity New Zealand Biosecurity New Zealand manages critical border and compliance activities while preparing for and responding to biosecurity incursions. We support all New Zealanders and visitors in protecting our country's unique urban, rural, and natural environments. As part of our team, you will contribute directly to safeguarding New Zealand's biodiversity and agricultural sectors. We are committed to being a good partner under Te Tiriti o Waitangi and welcome applications from individuals of all backgrounds and identities who can contribute to our diverse, inclusive workplace.