Pelican Products, Inc.
About Pelican Products, Inc.
We are seeking a dynamic marketing professional to join our team for an exciting opportunity to drive and execute comprehensive marketing initiatives. This position offers the chance to make a meaningful impact on our company's marketing activities and contribute to our continued growth and success. The successful candidate will play a key role in developing and implementing strategic marketing campaigns while collaborating with cross-functional teams to achieve business objectives. This role provides excellent exposure to various aspects of marketing operations and the opportunity to work in a fast-paced, results-driven environment. We offer a supportive work culture that values creativity, innovation, and professional development. This is an ideal opportunity for someone looking to advance their marketing career while contributing to impactful projects that drive business results. This position has a minimum commitment of 3 months, providing stability and the opportunity to see projects through to completion while building valuable experience in our organization.
Open Positions (1)
Pelican Products, Inc.
About the Role Join Pelican Products' EMEA headquarters in Barcelona for an exciting Customer & Operations Support Internship that offers hands-on experience in customer service excellence and supply chain operations. This professional placement opportunity provides comprehensive exposure to our international business operations and marketing activities within a dynamic, fast-paced environment. The internship requires a minimum commitment of 3 months, with preferred duration of 5-6 months to maximize learning and contribution opportunities. Key Responsibilities Data Analysis & Insights: Analyze customer support metrics, feedback, and performance data to identify trends, patterns, and opportunities for service enhancement Process Optimization: Support continuous improvement initiatives within the Customer Service team by documenting current processes, identifying bottlenecks, and proposing solutions Customer Journey Mapping: Participate in comprehensive customer experience mapping exercises to detect pain points, inefficiencies, and opportunities for streamlined service delivery Cross-functional Collaboration: Work closely with Supply Chain and Customer Support teams on various strategic projects and operational initiatives Documentation & Reporting: Prepare detailed reports and presentations on findings, recommendations, and project progress for management review Quality Assurance: Assist in monitoring service quality standards and help implement best practices across customer touchpoints Administrative Support: Provide general administrative assistance to department heads and contribute to daily operational tasks as needed Requirements Currently pursuing a bachelor's or master's degree in Business, Operations, Marketing, International Business, or related field Fluent English communication skills (verbal and written) are mandatory German language proficiency is highly valued and considered a significant advantage Additional European languages are welcomed and will strengthen your application Genuine interest in customer service excellence and supply chain operations Strong analytical mindset with ability to interpret data and identify actionable insights Exceptional multitasking abilities and adaptability in fast-paced international business environment High level of personal motivation, positive attitude, and customer-centric approach Excellent interpersonal communication skills and collaborative work style Strong work ethic with eagerness to learn and contribute meaningfully to team objectives Proficiency in Microsoft Office Suite and willingness to learn new software systems What We Offer Comprehensive on-the-job training delivered by highly qualified industry professionals International business exposure that will significantly enhance your CV and future career prospects Opportunity to contribute to real business improvements and see the direct impact of your work Mentorship and guidance from experienced professionals in customer service and supply chain management Insight into the complete department lifecycle and cross-functional business operations Professional development opportunities within a globally recognized industry leader Experience working with cutting-edge protective case solutions and advanced portable lighting systems About Pelican Products With over 30 years of innovation excellence, Pelican Products stands as the global leader in high-performance protective case solutions and advanced portable lighting systems. We create the toughest, virtually indestructible, and most dependable products on the market, serving professionals in the most demanding industries including fire safety, law enforcement, life sciences, defense/military, aerospace, entertainment, and industrial sectors. Our comprehensive product portfolio extends beyond professional applications to include consumer products used in everyday life, such as coolers, phone and tablet cases, backpacks, and drinkware. Every Pelican product is designed and built to last a lifetime, reflecting our unwavering commitment to quality, durability, and customer satisfaction. Pelican Products is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.