Pinewoods Technology Services FZE

Pinewoods Technology Services FZE

Customer Support Executive - Immediate Joiner We are seeking a Customer Support Executive to join our team and manage the after-sales process of following up with customers and obtaining required documentation for vehicle rentals. This role requires a minimum of 2 years of experience, preferably within the UAE market (GCC experience will also be considered). What You'll Do: Serve as the primary point of contact post-booking to coordinate documentation with customers and partners Collect, verify, and upload all required documents to internal systems within set SLAs Ensure all customer documentation meets internal compliance and regulatory standards Communicate effectively with internal teams and supply partners to manage documentation flow Follow up with customers via calls and emails to ensure timely submission of required documents Identify and escalate potential issues proactively to avoid booking cancellations Maintain organized records and ensure continuous updates to CRM systems Provide courteous, professional communication at all times and address customer concerns promptly Support additional administrative and compliance-related tasks as required What We're Looking For: Minimum 2 years of experience in documentation, admin, or customer coordination roles (preferably in car rental, hospitality, or mobility sectors) Education: Bachelor's degree (preferred in business administration, communications, or related field) Language Proficiency: Fluency in English is mandatory. Proficiency in Hindi/Urdu or Tagalog is highly preferred Strong written and verbal communication skills Excellent organizational and time-management abilities Problem-solving mindset with customer-first approach and ability to work under pressure Ability to manage multiple tasks and deadlines in a fast-paced environment Self-driven, target-oriented professional with keen eye for detail and accuracy Proficiency in MS Office (Excel, Word, Outlook); familiarity with CRM platforms is an advantage Strong interpersonal, negotiation, and influencing skills Why Join Us: Be part of a leading mobility technology company redefining transportation access Work in a dynamic, fast-paced, and collaborative environment where your role directly contributes to business success Develop your skills and grow your career in a future-forward company focused on customer experience and innovation Gain exposure to a tech-driven, process-focused organization with growing international presence Position Details: Job Type: Full-time, Permanent, Contract (24 months) Salary: Up to AED 5,000 per month Workplace Type: Onsite Work Schedule: Rotational Shifts (Day/Evening) Availability: Immediate joiners or candidates serving notice period preferred If you are passionate about delivering exceptional customer experiences, thrive in a fast-paced environment, and have a sharp eye for detail, we want to hear from you!