SA Health

SA Health

**Customer Service Representative - SA Ambulance Service** **Job Reference:** 910917 **Work Type:** Full Time **Location:** Adelaide CBD **Categories:** Administration, Business and Management, Customer Service, Call Centre **Total Indicative Remuneration Package:** ASO2 / $66,905 - $71,970 per annum **Contract Type:** Full Time / Term Contracts (Up to 24 Months) **Location Code:** 5063 / EASTWOOD **About SA Ambulance Service** SA Ambulance Service (SAAS) is South Australia's premier provider of emergency ambulance transport, clinical care, and patient transport services. We are dedicated to ensuring South Australians have access to exceptional emergency medical care, non-emergency transport, and rescue and retrieval services. **Our Vision:** An innovative, patient-focused, technology-enabled, evidence-driven emergency response and healthcare ambulance service, achieved by exceptional people. **Our Mission:** Providing emergency response and healthcare ambulance services within South Australia, designed and developed around patient and community needs, enabling timely and equitable access to the most appropriate point of care. **Our Purpose:** To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance healthcare and alternative patient pathways while contributing to our state's emergency preparedness and health response capability. **Our Values:** - **Patient Focused:** Prioritizing safe, quality patient care in everything we do - **Teamwork:** Collaborating across SAAS, our health system, partners, and community - **Integrity and Honesty:** Upholding organizational and community standards - **Respect and Courtesy:** Maintaining respectful interactions with patients, colleagues, and stakeholders - **Community Collaboration:** Valuing our community role and the communities we serve - **Change Ready:** Adapting to evolving community needs - **Authentic Leadership:** Supporting leadership development at every level **The Opportunity** Join our dynamic Customer Service Centre team as an energetic, friendly, and motivated Customer Service Representative. You'll serve as the first point of contact for our customers, handling phone and online enquiries about Ambulance Cover, services, and invoices. Based at our modern Eastwood office on Greenhill Road, you'll work within a fast-paced, supportive team environment. **What We Offer** - Collaborative, forward-thinking workplace with a culture of inclusion and diversity - Meaningful work contributing to South Australian community well-being - Comprehensive staff and wellness support programs **Key Responsibilities** - Deliver exceptional customer service by responding to calls within departmental timeframes, maintaining 75-80% availability, and resolving customer concerns promptly and professionally - Provide accurate information about SAAS ambulance products and services through phone, email, and face-to-face interactions with internal and external customers - Process payments, memberships, and transport accounts accurately while promoting SAAS Ambulance Cover products and ensuring compliance with terms and conditions - Manage complaints and feedback by recording issues on the SAAS Safety Learning System and ensuring efficient follow-up - Maintain accurate data entry and administration including processing correspondence, invoicing, credit notes, and following records management procedures - Contribute to team performance objectives through active participation in meetings, coaching sessions, team rotations, and maintaining professional working relationships **Application Information** - Aboriginal and Torres Strait Islander applicants are encouraged to apply - The South Australian public sector promotes diversity and flexible working arrangements, including part-time options - Appointment subject to satisfactory Criminal History Check and relevant screening - Immunization screening required in accordance with SA Health vaccination policy **Applications Close:** Monday 21 September 2026 @ 11:55pm

SA Health

**Customer Service Officer - ASO2** **Central Adelaide Local Health Network** **Statewide – SA Pathology** **Position Details:** - Salary: ASO2 - $58,709.00 - $63,154.00 p.a. (pro-rata) + Superannuation & Salary Sacrifice Benefits - Location: Adelaide CBD, SA 5000 - Employment Type: Full Time, Part Time & Casual positions available - Roster: 7 days a week on a rotating schedule - Job Reference: 916953 **About the Role** This is a talent pool opportunity open for 12 months. Successful applicants will be placed in a pool from which appointments may be made as vacancies arise during this period. As a Customer Service Officer, you will serve as the first point of contact for clients, patients, and health professionals, delivering professional and welcoming service. Your responsibilities include providing friendly, efficient telephone result enquiry services and managing incoming calls to ensure prompt and accurate handling of all enquiries. You will also support operational needs by receiving and routing requests for courier pickups and deliveries. In this role, you will contribute to smooth service operations by assisting with general enquiries while maintaining warmth, respect, and professionalism in every interaction. Your dedication to excellent customer service will create positive experiences for callers while supporting the team in achieving efficient, high-quality outcomes. **About You** We seek a friendly and professional individual with genuine commitment to delivering excellent customer service. You will possess strong communication skills and thrive in busy environments, ensuring every interaction is handled with courtesy, efficiency, and care. **Skills and Attributes:** - Excellent telephone manner and strong verbal communication - Ability to manage workloads and priorities effectively - Problem-solving capabilities - Positive contribution to team environments **Experience:** - Proven background delivering quality customer service in high-volume settings - Experience using computer systems and recording data accurately - Proficiency with Microsoft applications **Knowledge:** - Understanding of customer service best practices, issues, and expectations - Strong commitment to confidentiality and privacy **Commitment:** - Dedication to service excellence - Ability to work under limited supervision - Proactive approach to client needs with professionalism and initiative **About Us** Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation serving health consumers and providing specialist clinical services throughout South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Join us in improving the health and well-being of South Australians across all age groups and throughout their healthcare journey. **What We Offer** - Attractive salary packaging options - Strong community-minded culture and values providing world-class care to South Australians - Career development opportunities across the SA Health system at metropolitan and regional sites **Diversity and Inclusion** Statewide supports and fosters a culture where employees feel they belong and feel safe at work. We encourage all people to use their talents and be valued and rewarded for their contributions. Aboriginal and Torres Strait Islander applicants are encouraged to apply. **Application Information** Please refer to the role description for essential educational/vocational qualifications. Appointment is subject to satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description. SA Health Services implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy. Unsolicited applications from recruitment agencies or third parties will not be accepted. **Application Closing Date:** 11:55 pm Friday 9th October 2026