Zalando

Zalando

About the Role Join Zalando as a Senior Product Designer for the Partner Lifecycle Management team in Helsinki, where you'll shape the future of Zalando's internal and partner-facing services and products. This role offers the opportunity to discover, design, and deliver next-generation productivity solutions that unlock commercial growth and operational efficiency for partners and colleagues within Zalando's ecosystem. As part of Partner Tech, you'll be designing and developing technology to empower Zalando and its partners across their entire journey. The team is responsible for the end-to-end experience of both Zalando and its partners, from initial onboarding to making products available on the Zalando platform, including offer management, logistics, planning, buying, safety requirements, stock management, quality compliance, reporting, analytics, and insights. You'll collaborate with the Assortment Steering, Data & Insights, Procure to Pay, and Product Compliance teams, focusing on planners, buyers, and partners throughout their complete Zalando journey. Your work will enable stakeholders to build collections, manage article stock, and oversee goods transportation while ensuring efficient resource utilization, warehouse space optimization, and legal compliance. Key Responsibilities Work with diverse stakeholders to understand business context and contribute to developing scalable, customized solutions while supporting implementation Bring clarity to complex design projects by transforming bold ideas into concrete concepts and design assets Research and translate internal user and partner needs for business stakeholders, driving alignment around customer experience vision Support solution implementation and measure success against defined criteria through customer feedback analysis Leverage a comprehensive design toolkit including user research, workshop facilitation, and UX/UI design to craft cohesive, end-to-end customer journeys Develop deep understanding of business operations to identify and tackle bottlenecks and growth opportunities alongside Product Managers and Engineering teams Work extensively with design systems, utilizing tokens to create cohesive, scalable design solutions Support product discovery processes and define solution design strategies Build strong stakeholder connections and align teams on design objectives Create detailed design assets and specifications for development teams Conduct design quality assurance to maintain consistency and quality standards Document design patterns and integrate them into the design system portal Facilitate cross-functional collaboration to ensure seamless project execution Stay current with emerging technologies, particularly AI applications in product design Requirements Solid range of design skills including user research, workshop facilitation, UX and UI design capabilities Proven ability to take ownership of design projects from initial request through implementation Experience working on complex design projects with ability to transform innovative ideas into tangible concepts and design artifacts Strong understanding of design principles and ability to bring clarity to ambiguous, strategic projects Experience collaborating with cross-functional teams to design intuitive user experiences for AI-powered products leveraging machine learning technologies Background in designing data-driven applications with strong communication and stakeholder management skills Experience designing and delivering coherent personalized customer experiences through cross-functional collaboration Passion for designing innovative technology products with humans at the center of the design process Exceptional attention to detail paired with strong collaboration and communication skills Interest in emerging technologies, particularly AI applications Ability to work effectively with design system teams and cross-functional colleagues Experience creating design specifications that bridge the gap between design vision and technical implementation Portfolio demonstrating successful complex project delivery and stakeholder alignment What We Offer Work Environment & Culture Culture of trust, empowerment, and constructive feedback Internal guilds and Employee Resource Groups for professional development Knowledge sharing through tech talks, open source commitment, and internal tech academy Regular product demos, meetups, parties, and networking events Professional Development Extensive onboarding, mentoring, and training opportunities Access to an international team of experts for collaboration and learning Continuous learning through internal tech academy and educational resources Compensation & Benefits Competitive salary and employee shares program 40% discount on Zalando products sold and shipped by Zalando 30% discount on Zalando Lounge plus additional external partner discounts Monthly transport, lunch, and recreation vouchers Private health insurance and comprehensive occupational health care services Work-Life Balance Centrally located office in Kamppi, Helsinki Flexible working times and hybrid working model Additional holiday allowances beyond standard entitlements Family services and support programs Workplace Amenities Free beverages and snacks available daily -

Zalando

About the Role Join Zalando's Partner Steering team in Helsinki as a Senior Product Designer and help shape the future of Zalando's internal and partner-facing services. You'll be responsible for discovering, designing, and delivering next-generation productivity solutions that unlock commercial growth and operational efficiency for partners and colleagues within Zalando's ecosystem. As part of Partner Tech, you'll design and develop technology that empowers Zalando and its partners throughout the entire journey - from initial onboarding and product availability on the platform, to offer management, logistics, planning, quality compliance, analytics, and insights. Your focus will be on the Customer Experience Model (CXM) program, specifically managing the post-purchase experience for partners. Key Responsibilities Product Discovery & Strategy Support product discovery processes by conducting user research and stakeholder interviews Work with cross-functional teams to understand business context and requirements Translate complex technical requirements into concrete design concepts and solutions Research and advocate for the needs of internal users and partners Drive alignment around customer experience vision across multiple stakeholders Design Leadership & Execution Define and lead solution design efforts from concept to implementation Leverage diverse design toolkit including user research, workshop facilitation, and UX/UI design Create cohesive, end-to-end customer journeys that address business bottlenecks and growth opportunities Build detailed design specifications and assets for development teams Conduct design QA to maintain quality and consistency standards Collaboration & Systems Work closely with Zalando's design system, leveraging design tokens for scalable solutions Document design patterns and integrate them into the design system portal Build strong connections with Product Managers, Engineering teams, and business stakeholders Facilitate workshops and design sessions to align teams on project goals Collaborate with design system teams to ensure consistency across products Innovation & Technology Integration Explore how emerging technologies, particularly GenAI and Machine Learning, can simplify data-heavy tasks Design intuitive user experiences for AI-powered products and data-driven applications Stay current with design trends and technology developments in the e-commerce space Integrate new technologies thoughtfully into the design process while maintaining user-centric focus Requirements Design Expertise Comprehensive design skills including user research, UX/UI design, and workshop facilitation Strong understanding of design principles and ability to create clarity in ambiguous, strategic projects Experience designing complex, multi-stakeholder products from initial concept through implementation Proven track record of turning innovative ideas into tangible design artifacts Proficiency with modern design tools and design system methodologies Technical & Industry Experience Experience designing for AI-powered products and machine learning technologies Understanding of data-driven applications and complex technical requirements Knowledge of e-commerce platforms and partner/vendor management systems Experience with design systems and component libraries Familiarity with agile development processes and cross-functional team dynamics Communication & Leadership Excellent stakeholder management and communication skills Ability to influence strategy and gain buy-in for user-centric solutions Experience navigating complex cross-functional teamwork environments Strong presentation skills for communicating design decisions to diverse audiences Collaborative approach to working with designers, developers, and business stakeholders Mindset & Approach Passion for creating human-centered design solutions Ability to balance innovative technology with practical user needs Strong attention to detail and commitment to design quality Proactive approach to identifying and solving user experience challenges Interest in emerging technologies and their application to design problems What We Offer Professional Development Extensive onboarding, mentoring, and training opportunities Internal tech academy, guilds, and Employee Resource Groups Knowledge sharing through tech talks, product demos, and meetups Opportunity to work with an international team of experts Access to cutting-edge technology and design tools Work Environment Centrally located office in Kamppi, Helsinki Flexible working times and hybrid working model Culture of trust, empowerment, and constructive feedback Collaborative environment with cross-functional teams Additional holidays and flexible time off policies Benefits & Perks Competitive salary and employee shares program Significant discount on Zalando products and partner offerings Monthly transport, lunch, and recreation vouchers Private health insurance and occupational health care services Family services and comprehensive wellness programs Free bever