Operations and Customer Service Executive

We are seeking a dedicated and experienced Senior Operations & Customer Service Executive to join our dynamic logistics team in Dubai. This position combines operational excellence in land freight management with exceptional customer service delivery, specifically focusing on consolidation door-to-door services throughout the UAE. The successful candidate will play a crucial role in ensuring seamless freight operations while maintaining the highest standards of customer satisfaction in our fast-paced logistics environment.

• Oversee and coordinate land freight operations from origin to destination
• Manage consolidation shipments to optimize cargo efficiency and reduce costs
• Monitor shipment tracking and ensure timely delivery of goods
• Coordinate with warehouse teams for cargo handling and storage
• Implement operational procedures to maintain service quality standards

• Plan and execute consolidation strategies for multiple shipments
• Prepare and process all required shipping documentation accurately
• Ensure compliance with local and international transportation regulations
• Maintain detailed records of all freight movements and customer transactions
• Handle customs clearance documentation and coordinate with relevant authorities

• Respond to customer inquiries promptly and professionally across multiple channels
• Provide real-time updates on shipment status and delivery schedules
• Resolve customer concerns and operational issues efficiently
• Build and maintain strong, long-term client relationships
• Proactively communicate potential delays or service disruptions

• Manage relationships with transportation partners and subcontractors
• Negotiate rates and service agreements with freight carriers
• Monitor vendor performance and ensure service level compliance
• Coordinate with local and regional transportation providers

• Identify opportunities for process optimization and cost reduction
• Implement best practices to enhance operational workflow
• Monitor key performance indicators and operational metrics
• Contribute to the development of standard operating procedures

• Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field
• Minimum 2 years of hands-on experience in land freight operations within the UAE
• Proven expertise in consolidation services and door-to-door delivery operations
• Demonstrated experience in customer service within the logistics industry

• Strong knowledge of UAE and international logistics regulations
• Proficiency in logistics management software and tracking systems
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint)
• Familiarity with customs clearance procedures and documentation
• Understanding of freight costing and pricing structures

• Excellent organizational and multitasking abilities
• Strong analytical and problem-solving skills
• Outstanding verbal and written communication skills in English
• Ability to work effectively under pressure and meet tight deadlines
• Detail-oriented approach with high accuracy in documentation
• Collaborative team player with independent work capabilities
• Customer-focused mindset with conflict resolution skills

• Competitive salary package commensurate with experience
• Full-time permanent employment with job security
• Opportunity to work with a leading logistics company in Dubai
• Professional development and career advancement opportunities
• Dynamic work environment in the growing UAE logistics sector

This is an excellent opportunity for a logistics professional to advance their career while contributing to the success of our expanding operations in one of the region's most vibrant logistics hubs.