Application Support Analyst

**On-Call Application Support Analyst** **About Global Payments** Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. **Role Summary** As an On-Call Application Support Analyst, you will ensure the smooth operation and availability of critical applications and systems. You will be responsible for monitoring, troubleshooting, and maintaining various components of the application infrastructure, collaborating with cross-functional teams to handle incidents, and participating in release management activities. Your expertise in basic Linux and cloud administration will be essential to your success. **Key Responsibilities** • Monitor the health and performance of critical applications and systems using Kibana and other monitoring tools • Respond promptly to alerts and incidents during on-call shifts to ensure minimal downtime and disruptions • Diagnose and resolve application-related issues efficiently, escalating complex problems when necessary • Execute and troubleshoot continuous integration and deployment jobs • Maintain and improve automated deployment pipelines to enhance efficiency and reliability • Perform routine network application health checks to identify and resolve connectivity or performance issues • Execute and monitor application releases to production environments • Utilize Kibana to create and analyze dashboards, logs, and watchers for proactive issue identification and performance optimization • Apply basic Linux commands to assist in troubleshooting and maintaining application servers • Work with cloud resources to ensure application scalability and resilience • Maintain clear and up-to-date documentation for procedures, configurations, and incident resolutions • Collaborate with team members to share knowledge and best practices • Partner with network and infrastructure teams to ensure optimal network performance **Required Qualifications** • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) • Minimum 3 years of relevant experience in application support, monitoring, and troubleshooting • Proficiency in using Kibana for log analysis and monitoring • Knowledge of basic network protocols and health checks • Experience with production release processes and coordination • Familiarity with Linux and cloud computing environments • Excellent problem-solving skills and ability to work well under pressure • Strong communication and collaboration skills for cross-functional teamwork • Availability for on-call shifts as required • Advanced English proficiency (C1-C2) and intermediate Polish proficiency (B1-B2) **Preferred Qualifications** • Certification in relevant technologies • Hands-on experience with Git (branching, merging, reviewing commits) • Scripting or programming skills (Bash, Python) for automation tasks • Knowledge of DevOps practices and principles **What We Offer** • Global environment with international market-focused projects using English daily • Private medical care • Comprehensive onboarding training program • Ongoing professional and personal development opportunities • Lunch pass/Pluxee benefits • Multisport cards at preferential prices • Group UNUM life insurance option • Fresh fruits every Wednesday and premium coffee from Praska Palarnia daily This role requires a proactive and adaptable individual who can respond to critical incidents effectively and contribute to the overall stability and performance of the application environment. Global Payments Inc. is an equal opportunity employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.