The Department of War Education Activity (DoWEA) Network Operations Center in Vicenza, Italy, seeks an experienced IT Network Specialist (GS-12) to join our Information Technology Division. This critical position supports the secure and reliable operation of enterprise-level network infrastructure serving educational facilities across geographically dispersed locations.

Federal employees in Vicenza currently receive a 20% Post Allowance (COLA) in addition to base salary, along with overseas benefits including potential Living Quarters Allowance and home leave eligibility. This permanent, full-time position offers an initial 36-month overseas tour with opportunities for professional growth in a dynamic international environment.

Key Responsibilities
Network Monitoring & Operations

Oversee daily operation and performance monitoring of complex network systems including voice, wireless, firewalls, IP-based video distribution, streaming services, and data communications
Ensure comprehensive monitoring and notification services are deployed across all mission-essential network systems as defined by management
Monitor network performance, availability, and security using enterprise management tools to proactively identify outages, performance degradation, vulnerabilities, and configuration issues
Coordinate with internal teams, service providers, and vendors to resolve network incidents and maintain optimal system performance

Security & Compliance Management

Ensure all IT network systems meet stringent security requirements related to physical, personnel, and information security protocols
Provide expert recommendations for security incident response, including user contact procedures, management notifications, investigation coordination, and comprehensive documentation of findings
Maintain compliance with established security policies, regulations, and DoWEA operational standards
Support cybersecurity initiatives and implement security best practices across network infrastructure

System Administration & Technical Support

Perform advanced Tier II network troubleshooting and incident response in a Network Operations Center environment
Plan, schedule, and execute installation of new or modified hardware, network operating systems, and applications software
Analyze network administration Standard Operating Procedures on an ongoing basis to ensure compliance with established policies and regulations
Evaluate and validate proposed test plans to ensure thorough assessment of unique or high-priority network elements and operations

Documentation & Process Improvement

Develop, implement, and maintain comprehensive technical documentation including SOPs, network diagrams, and configuration standards
Document investigation findings, system changes, and operational procedures to support IT service management requirements
Analyze operating system relationships and interdependencies to resolve complex network administration issues
Contribute to continuous improvement initiatives for network operations and service delivery

Requirements
Essential Qualifications

U.S. Citizenship required with ability to obtain and maintain Secret Security Clearance
One year of specialized experience equivalent to GS-11 level including:
Administering enterprise-level network infrastructure (LAN/WAN, WLAN, SD-WAN, firewalls, remote access solutions)
Managing network performance using enterprise tools (SolarWinds, Cisco Catalyst Center, or equivalent)
Performing Tier II troubleshooting and incident response in NOC or similar enterprise environment
Implementing network configuration changes and maintaining technical documentation for cybersecurity compliance

Core IT Competencies

Attention to Detail: Demonstrated ability to complete thorough, accurate work independently under challenging conditions
Customer Service: Experience resolving complex problems, maintaining strong customer relationships, and conducting service quality evaluations
Oral Communication: Proven ability to convey complex technical information effectively to diverse audiences and stakeholders
Problem Solving: Track record of identifying issues, evaluating alternatives, and developing strategic solutions while engaging multiple stakeholders

Security & Certification Requirements

Must obtain Information Assurance Technician (IAT) Level II certification within 6 months of appointment
Complete Foundational Qualification requirements within 9 months and Residential qualification requirements within 12 months
Pass Tier 3 (T3) background investigation and maintain security standards throughout employment

Overseas Assignment Requirements

Obtain Official Passport and Italian visa prior to departure
Comply with Exceptional Family Member Program requirements per DoD Instruction 1315.19
Meet 5-year overseas rotation requirements and initial 36-month tour commitment
Demonstrate flexibility for occasional travel (up to 10% of time)

Additional Considerations
Location Benefits

Based in historic Vicenza, Italy with access to European cultural and travel opportunities
Potential eligibility for government quarters or Living Quarters Allow

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About US Department of Defense Education Activity

The US Department of Defense Education Activity is a federal agency that operates educational programs and schools for military-connected students worldwide. The organization provides comprehensive K-12 education services to children of military personnel stationed at Department of Defense installations globally, ensuring continuity of quality American education regardless of geographic location. DoDEA maintains schools across multiple continents and focuses on academic excellence, student achievement, and preparing students for successful transitions as they move between military installations.