Sales Associate

About the Role

HANDS is a lifestyle design and gift store dedicated to curating the best of design from local and international makers, artists and independent brands. Founded in 2022, we are a locally-owned and small retail store bringing forth a new concept store to Sydney for quality homewares, playful accessories and meaningful gifts.

We're now seeking a Sales Assistant (Casual/Part-time) for both our Newtown and Paddington locations. This is an excellent opportunity to join a growing business that celebrates creativity and design while providing exceptional customer experiences in a dynamic retail environment.

Key Responsibilities

• Provide an excellent customer experience by delivering knowledgeable, friendly, and professional service to all visitors
• Help customers locate and obtain products based on their specific needs, preferences, and gift requirements
• Offer product recommendations and styling advice to enhance customer satisfaction and sales
• Process transactions accurately using point-of-sale systems and handle cash, card, and digital payments
• Perform opening and closing procedures, including till reconciliation and security protocols
• Maintain exceptional store presentation through regular housekeeping, cleaning, and visual merchandising
• Assist with stock management including receiving deliveries, inventory counting, and product placement
• Support back-of-house operations including storage organization and product preparation
• Create and maintain attractive product displays that showcase our curated collection effectively
• Handle customer inquiries, complaints, and returns in a professional and solution-focused manner
• Collaborate with team members to achieve sales targets and maintain store standards
• Stay informed about product knowledge, designer stories, and brand information to better assist customers
• Adapt to perform back-to-back services during peak trading periods and busy seasonal times

Requirements

• Previous retail sales experience (minimum 1 year preferred)
• Exceptional organizational skills with a keen eye for detail and aesthetic presentation
• Professional demeanor with a genuine "can-do" attitude and strong attention to detail
• Positive, enthusiastic personality with a genuine passion for connecting with people
• Ability to genuinely greet and engage customers, creating memorable shopping experiences
• Flexibility to work rotational shifts including weekends, public holidays, and peak periods
• Availability to cover opening and closing shifts as required
• Excellent computer literacy and comfort with point-of-sale systems and digital tools
• Fluent English with strong verbal communication skills
• Physical ability to stand for extended periods and handle merchandise safely
• Reliability and punctuality with a strong work ethic
• Interest in design, lifestyle products, and contemporary homewares is highly valued
• Availability to work between 10-30 hours per week across both locations

Benefits

• Competitive hourly rate with opportunities for additional hours during peak periods
• Employee discount on our carefully curated product range
• Opportunity to work with unique, high-quality design pieces from local and international makers
• Flexible casual/part-time arrangement suitable for work-life balance
• Professional development in retail operations and visual merchandising
• Supportive team environment in a growing, locally-owned business
• Exposure to Sydney's vibrant design and lifestyle retail scene

Work Authorization Required: Must be authorized to work in Australia

This role requires in-person attendance at our Newtown and Paddington store locations. Candidates should specify their availability and preference for working at one or both locations.