MAERSK

MAERSK

About the Role APM Terminals is seeking an exceptional Executive Assistant to the Managing Director based in Lázaro Cárdenas. This high-impact position provides strategic administrative support directly to senior leadership, playing a critical role in enabling executive effectiveness and driving operational excellence. As a trusted partner to the Managing Director, you will operate in a fast-paced, international environment while maintaining the highest levels of discretion and professional judgment. With a vision to be a true integrator of container logistics and simplify our customers' supply chains, APM Terminals is building one global organization focused on supporting employees so they can best support our customers. This role offers direct exposure to strategic decision-making processes and the opportunity to build strong regional and global networks within our collaborative, diverse, and high-performing team environment. Key Responsibilities Executive & Strategic Support Act as a trusted partner to the Managing Director, providing proactive support and enabling focus on strategic priorities Take full ownership of the MD's calendar, managing complex scheduling across multiple stakeholders and time zones Provide comprehensive email and communication support, ensuring proper prioritization and timely follow-ups Act as an effective gatekeeper, optimizing the MD's time and decision-making effectiveness Anticipate needs and provide solutions before issues arise, demonstrating exceptional foresight and planning Planning & Coordination Organize and coordinate leadership meetings, town halls, and offsites with meticulous attention to detail Facilitate customer and stakeholder engagements, ensuring seamless execution Prepare and support presentations, reports, and materials for executive and board-level meetings Track action items, deadlines, and deliverables to ensure execution discipline and accountability Coordinate cross-functional initiatives and ensure alignment between various departments Travel & Expense Management Plan and execute comprehensive end-to-end travel logistics for both domestic and international trips Manage and process travel expenses with accuracy, ensuring full compliance with company policies Negotiate with vendors and service providers to optimize travel arrangements and costs Maintain detailed travel records and documentation for reporting purposes Stakeholder & Communication Management Act as a key liaison between the MD and local and regional leadership teams Serve as primary point of contact with global stakeholders and functions Manage visitors including customers, candidates, and senior officials with the highest level of professionalism Support and maintain internal communication channels across various platforms Facilitate effective information flow between departments and leadership levels Operational & Administrative Excellence Maintain documents, trackers, and reporting tools with exceptional accuracy and attention to detail Support Workday and system-related administrative processes including approvals and onboarding/offboarding coordination Coordinate people communications, updates, and engagement initiatives Lead or support ad-hoc projects and special initiatives as assigned Implement process improvements to enhance efficiency and effectiveness Requirements Experience & Qualifications Bachelor's degree in Business Administration, Finance, Communications, or related field preferred Proven experience as an Executive Assistant supporting senior leadership at Director level or above Experience in multinational or matrix organizations highly valued Demonstrated track record of supporting C-level executives in complex business environments Skills & Capabilities Exceptional organizational and prioritization skills with ability to manage competing demands Strong stakeholder management and influencing skills across all organizational levels High level of discretion, professionalism, and confidentiality in handling sensitive information Excellent written and verbal communication skills with ability to adapt tone and style Proven ability to manage multiple priorities effectively in fast-paced environments Proactive, solution-oriented mindset with high dependability and reliability Ways of Working Service-oriented mindset with strong ownership and accountability for deliverables Ability to work independently while collaborating effectively across global teams Strong attention to detail combined with continuous improvement mindset Comfortable navigating ambiguity and adapting to shifting priorities Cultural sensitivity and ability to work effectively in diverse, international settings Technical Skills Proficient in Microsoft Office Suite including Excel, PowerPoint, Outlook, and Teams Experience with HR systems such as Workday considered an advantage Strong digital and systems agility with ability to quickly learn new technologies Familiarity with project management tools and collaboration platforms Languages Fluent in English and Spanish required Additional languages considered an asset given our global operations What We Offer At APM Terminals, we enable you to become your best version

MAERSK

About the Role Join Maersk as a Customer Service Specialist focused on special cargo operations, where you'll be the primary liaison between our organization and key customers throughout the complete shipment lifecycle. This role offers exciting career opportunities with international reach, allowing you to expand your expertise through our award-winning talent development initiatives in a values-led, diverse environment that prioritizes mutual respect and professional growth. Key Responsibilities Create and execute customer shipments according to implementation plans and customer requirements, ensuring compliance with Quality, Health, Safety, and Environmental (QHSE) standards and accurate reporting Develop comprehensive understanding of external factors impacting customers' supply chains, including their urgency requirements, service needs, operational drivers, and business objectives Align proactively with customer expectations from project inception and provide strategic solutions to meet their specialized cargo handling requirements Serve as the primary point of contact for assigned customers, ensuring seamless execution of end-to-end shipment lifecycle management, including coordination of inland delivery operations Collaborate closely with both customers and internal stakeholders to optimize logistics operations and maintain service excellence Monitor shipments proactively throughout transit and promptly notify customers of any deviations from transport plans, including presentation of potential solutions and alternative options Lead customer onboarding processes and cultivate strong, collaborative relationships with a commitment to exceeding expectations and delivering innovative solutions Coordinate with suppliers to prepare comprehensive transport plans that meet specific project cargo requirements Manage complex logistics scenarios involving oversized, heavy-lift, or specialized equipment transportation Maintain detailed documentation and reporting systems to ensure transparency and accountability throughout the shipping process Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction Requirements Minimum 3+ years of experience in Customer Service within logistics companies, with at least 2 years specifically handling special cargo or project cargo operations Professional working proficiency in both English and Spanish languages University degree in International Trade, Logistics, Supply Chain Management, or related field Excellent stakeholder management and communication skills with ability to manage multiple customer relationships simultaneously Highly organized, proactive, and dynamic work approach with strong attention to detail Demonstrated prioritization capabilities with ability to manage competing deadlines and urgent requests Comprehensive understanding of local and international regulations governing special cargo transportation Strong execution mindset with proven track record of delivering results in fast-paced environments Solution-oriented and analytical thinking abilities to resolve complex logistics challenges Collaborative team player with ability to work effectively across departments and time zones Customer-focused orientation with commitment to service excellence Cost-conscious approach with experience in optimization and continuous improvement methodologies Experience with logistics software systems and transportation management platforms preferred What We Offer We provide an excellent compensation and benefits package for full-time employees, supported by talent policies recognized worldwide as among the best in the industry. Our commitment to ongoing personal and professional development ensures continuous investment in our people through comprehensive training and advancement opportunities. Join a genuinely diverse and talented team in an energizing, pioneering environment that maintains high motivation levels. We foster a culture of fairness, mutual respect, responsibility, and care for our business, customers, and each other, creating the right environment for exceptional professionals to thrive. Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking and welcoming applicants from all backgrounds. We are an equal opportunities employer and will consider all qualified candidates regardless of race, color, gender, age, religion, national origin, citizenship status, sexual orientation, disability, medical condition, veteran status, or any other characteristic protected by law.

MAERSK

About the Role As a Customer Experience Agent at Maersk, you will play a vital part in our success by owning and managing the complete customer experience throughout the logistics lifecycle. You will serve as the primary point of contact for key customers, ensuring smooth execution of end-to-end shipment processes while maintaining compliance with company procedures and customer agreements. This role requires you to own all customer issues and facilitate their timely and effective resolution by engaging relevant internal stakeholders to achieve best-in-class customer service. You will work closely with customers as well as internal and external stakeholders, maintaining focus on voice of customer, process efficiency, and business growth. This position offers an exciting career opportunity in an international, challenging business environment known for diversity and operating at a high pace. Key Responsibilities Customer Relationship Management: Actively build strong relationships with customers and gain deep understanding of their business, service needs, drivers, and desires Serve as primary point of contact for assigned customer accounts Manage customer onboarding and relationship development processes Proactively follow up and keep customers informed of any issues or changes to their shipments Operational Excellence: Manage end-to-end shipment processes in compliance with company procedures and customer agreements Ensure smooth execution of complete logistics lifecycle from booking to delivery Handle exception management and provide timely resolutions to operational challenges Monitor and achieve key performance indicators (KPIs) consistently Focus on high-quality data management to maintain standards across all assignments Customer Service Delivery: Respond to all customer inquiries in a timely and accurate manner Take ownership of customer issues and resolve them with urgency and responsibility Deliver best-in-class customer service experience across all touchpoints Handle contract and dispute management effectively Manage customer cases through comprehensive case management processes Process Improvement: Regularly review and update Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) Look for improvements in ways of working to drive service delivery excellence Increase business efficiency through innovative problem-solving approaches Handle challenging situations with diplomacy and professionalism Requirements Experience & Background: Minimum 2 years of professional experience in Supply Chain Management (SCM) customer-facing roles Practical experience in Ocean Freight or Freight Forwarding operations Technical knowledge and hands-on experience in the logistics industry Demonstrated experience in stakeholder management and customer relationship building Technical Skills: Proficiency in automation tools, particularly Excel and PowerBI Strong analytical and data management capabilities Understanding of logistics processes and industry best practices Ability to work with various logistics management systems and platforms Language & Communication: Native Vietnamese proficiency required Fluent English language skills (written and verbal) Excellent verbal, written, and presentation communication skills Ability to communicate effectively with diverse stakeholders across different cultures Core Competencies: Customer Centricity: Ability to understand customers' situations, perceptions, and expectations while putting customer needs at the core of all decisions Detail-Oriented Approach: Careful attention to daily operations with focus on accuracy and quality Problem-Solving: Strong analytical skills and ability to resolve complex logistics challenges Teamwork: Collaborative approach to working with others across business units to achieve results Positive Attitude: Proactive and solution-oriented mindset with professional demeanor About Maersk Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, working hard to ensure that our organization reflects and understands the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics, harnessing cutting-edge technologies and unlocking opportunities on a global scale. What We Offer This position offers an exciting career opportunity where you will focus on creating valuable relationships with current and new customers while working with highly professional teams in an environment where you will be valued, recognized, and well rewarded. You will collaborate with amazing and diverse colleagues who share a deep sense of commitment to live our values and go all the way for our customers, society, and for each other. Maersk is committed to a diverse and inclusive workplace,

MAERSK

About the Role Join Maersk, a global leader in integrated logistics with over a century of industry pioneering excellence. As a Talent Acquisition Specialist, you will play a crucial role in building our diverse workforce of over 100,000 employees across 130 countries. This position offers an exciting career opportunity in an international, challenging business environment known for its diversity and high-paced atmosphere. You will focus on creating valuable relationships with current and potential candidates while working with highly professional teams in an environment where you will be valued, recognized, and well rewarded. Key Responsibilities Workforce Staffing & Recruiting: Manage the complete recruitment lifecycle including employer branding, talent sourcing, job advertising and posting, applicant evaluation and screening, interviewing and assessment, offer and contract generation, and executive search initiatives Candidate Experience Enhancement: Take responsibility for improving candidate experience throughout the recruitment process and creating positive onboarding impressions for new hires Strategic Workforce Planning: Collaborate with business leaders on their manpower requirements and analyze needs against overall business strategies and organizational structure Employer Branding: Design and implement employer branding strategies and programs for targeted talent niches, building relationships with external parties and sponsoring job campaigns to develop a steady talent pipeline Talent Market Intelligence: Establish talent market expertise including comprehensive understanding of industry trends, competitor analysis, and labor market insights Recruitment Program Management: Lead multiple recruitment projects including management trainee programs, internship initiatives for both local and international students Stakeholder Management: Provide expert consultation on talent landscape, labor insights, and talent conversion strategies to internal stakeholders Process Optimization: Continuously improve recruitment processes and methodologies to ensure efficiency and effectiveness Network Development: Build and maintain strong relationships with labor agencies, universities, and other talent sources Data Analysis: Analyze recruitment metrics and provide insights to support strategic decision-making Requirements Experience: Minimum 3 years of extensive experience in recruitment within logistics, manufacturing, and retail industries Market Knowledge: Deep understanding of the local market dynamics and talent landscape Industry Network: Preferably established network within the logistics industry Program Management: Proven experience managing multiple recruitment projects simultaneously, including management trainee and internship programs Technical Skills: Experience with Workday or related people management software systems is essential Agency Relations: Must have established recruitment network with labor agencies Leadership Qualities: Independent decision-making capabilities with strong leadership presence Communication Skills: Excellent negotiation and interpersonal skills to effectively manage diverse stakeholders Strategic Thinking: People management skills, problem-solving abilities, and capability to work at both tactical and strategic levels with strong analytical skills Language Proficiency: Workable English as the primary working language Technical Competency: Strong numeracy and computer literacy skills including proficiency in Excel, Word, and other business applications Educational Background: Bachelor's degree in Human Resources, Business Administration, or related field preferred What We Offer This role provides an exceptional opportunity to work with amazing and diverse colleagues who share a deep commitment to living our values and going all the way for our customers, society, and each other. You will be part of an organization that is redefining the boundaries of possibility in global logistics, continuously setting new standards for efficiency, sustainability, and excellence. Career progression within this role reflects the acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. As a specialist at this level, you will have in-depth knowledge and experience in the functional area, routinely applying subject matter expertise to solve complex business issues while operating within established practices and well-defined policies. Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.