MAERSK
About MAERSK
Maersk is the world's leading integrated container logistics company, dedicated to connecting and simplifying global trade to help customers grow and thrive. With over 76,000 professionals operating across 130 countries, we enable global commerce through comprehensive end-to-end solutions that transport goods anywhere in the world. Our integrated approach combines simple product offerings, cutting-edge digital services, seamless customer engagement, and a superior global delivery network. As the premier global integrator of container logistics, Maersk delivers value through four core business segments: **Ocean Services** encompasses our comprehensive maritime operations, including our flagship Maersk brand alongside Safmarine, Sealand, Hamburg Süd, and Aliança. Our strategic network includes key transshipment hubs operated under the APM Terminals brand in Rotterdam, Algeciras, Tangiers, Port Said, and joint ventures in premier locations worldwide. **Logistics & Services** delivers integrated supply chain solutions through five specialized areas: supply chain management, intermodal transportation, inland services, freight forwarding, and value-added services including warehousing, distribution, and trade finance solutions. **Terminals & Towage** operates gateway terminals providing essential landside port activities for carriers, complemented by world-class towage services delivered through our Svitzer brand. **Manufacturing & Others** features Maersk Container Industry's production and sale of refrigerated and dry containers, alongside specialized trading and bulk activities that enhance our comprehensive service portfolio. Through this integrated model, Maersk empowers businesses to navigate the complexities of global trade with confidence, reliability, and unmatched expertise.
Open Positions (1)
MAERSK
**Air Customer Experience Consultant - Johannesburg, South Africa** Join a value-driven, commercially oriented international environment where we enable global trade every day. We are seeking an Air Customer Experience (CX) Consultant to deliver exceptional customer service and execute air operations with precision. **About the Role** The Air CX Consultant will execute air operations and customer service activities to deliver a consistent, seamless customer experience while managing all aspects of import and export file operations. **What We Offer** At Maersk, the world is your workplace. You'll work in a culturally diverse, stimulating environment surrounded by innovative ideas and collaborative approaches. We believe in individual performance within highly professional teams, supported by our distinctive values of teamwork, acceptance, respect, and dedication. We compete ethically in the marketplace, building credible partnerships through Constant Care and Humbleness. Our commitment to Uprightness means transparency and accountability guide everything we do, creating an inspiring and challenging workplace. We hire the best person for every role, regardless of gender, age, nationality, or religious belief. **Key Responsibilities** • Accept and track cargo pre-alerts, including data quality checks and overseas office communication • Arrange and monitor airline/customer cargo collections and deliveries • Handle and process air freight documentation including licenses, packing lists, and commercial invoices • Prepare and issue AWBs according to local practices and policies • Support customs clearance activities • Execute timely and accurate job costing and file closing per company guidelines • Manage customer invoicing with precision and timeliness • Handle operational finance activities including vendor invoice reconciliation and inter-company billing • Create and maintain customer-specific reports and trackers ensuring KPI compliance • Resolve customer enquiries and queries efficiently • Execute service delivery excellence • Develop and maintain strong customer and supplier relationships • Ensure adherence to company guidelines and operating procedures • Maintain compliance with aviation and AEO security requirements **What We're Looking For** **Experience & Knowledge:** • Minimum 5 years' experience in the air freight industry • Knowledge of the automotive industry (highly preferred) • Understanding of customs clearance processes **Skills & Competencies:** • Customer-centric mindset • Strong problem-solving and critical thinking abilities • Collaborative teamwork approach • Excellent interpersonal and communication skills **Technical Requirements:** • Intermediate Microsoft Office proficiency • Full competency with freight management systems (Cargowise, Kewill) for MAWB, HAWB, and air freight documentation • Working knowledge of customs systems for export clearances • Dangerous goods by air certification • Aviation security knowledge **Our Commitment to You** Maersk is committed to a diverse and inclusive workplace, embracing different thinking styles. We are an equal opportunities employer welcoming applicants regardless of race, color, gender, sex, age, religion, national origin, citizenship, marital status, sexual orientation, disability, medical condition, veteran status, gender identity, genetic information, or any other protected characteristic. We consider qualified applicants with criminal histories consistent with legal requirements and provide accommodations during the application process as needed.