HSBC
**Customer Service Officer – Safeguarding Team** If you excel at delivering exceptional customer service, have an inquisitive mind, and are looking for that first stepping stone into a finance or financial crime career, this could be your ideal opportunity. Joining our team as a Safeguarding Officer, you'll handle customer due diligence for local and international expat customers, with the aim of protecting the bank from financial crime whilst ensuring first-class customer service. **In this role, you will:** • Contact our expat and island customers via multiple channels (including phone and email) to address and chase any outstanding queries and requests for all aspects of account blocking • Conduct checks using Customer Due Diligence, Know Your Customer, and Transaction & Monitoring in line with regulatory requirements and internal policies • Help manage risk to ensure that key regulatory, operational and control processes are adhered to, whilst identifying and mitigating any suspected risk (i.e. reporting unusual activity of a customer's accounts) • Keep updated on global and local regulatory changes to ensure proactive compliance **To be successful, you will need:** • Proven experience in delivering excellent customer service with an aspiration to proactively look at innovative ways to improve the service delivered • An inquisitive mindset and the confidence to ask questions and build customer trust • The ability to prioritise key tasks, whilst working efficiently under pressure to tight deadlines • Ideally some experience in a relevant role where you can demonstrate multiple examples of resolving and dealing with sensitive and complex customer cases • The confidence to operate at pace to support the customer journey, with evidence of working in a high-volume, fast-paced environment and a track record of constantly looking for ways to do things better • Excellent written and spoken communication skills • A keen sense of responsibility and the commitment to deliver quality work in a highly compliant environment **What we offer:** As an HSBC employee in Jersey, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all Jersey-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. **Location & Requirements:** The base location for this role is Jersey and requires applicants to hold an 'Entitled' right to work status. **Interview Process:** If your application is successful, the next steps are likely to be: • A short telephone interview with a member of our recruitment team • An online assessment based around the values of HSBC • A competency and experience-based interview with our hiring manager, which may also include a short practical exercise We will be hiring regularly throughout the year into this team, so you may see this position advertised consistently due to our ongoing need to expand the team. **Our Commitment to Diversity:** Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
Discovery International Trading
**Customer Service Officer** We are seeking a dynamic Customer Service Officer to join our growing team and contribute to our commitment to exceptional client service. **Key Responsibilities:** - Compile comprehensive customer service reports for management review with precision and efficiency - Manage and resolve diverse customer service inquiries and concerns - Support call centre operations monitoring and optimization - Provide dedicated administrative assistance across various customer service functions **Requirements:** - University degree in any discipline - Minimum 2 years of relevant customer service experience - Excellent team collaboration skills with strong interpersonal abilities - Outstanding communication skills in English, Cantonese, and Mandarin (both spoken and written) - Proficient computer skills for presentations and report preparation - Detail-oriented approach with strong analytical capabilities **What We Offer:** - Competitive salary package including 13-month salary structure - 5-day working week for optimal work-life balance - Comprehensive benefits package - Professional development opportunities in a supportive environment Join our team and play a vital role in delivering outstanding customer experiences while advancing your career in a dynamic, multicultural workplace.
HSBC
**Premier Relationship Officer - Guernsey** If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution. We are currently seeking an experienced individual to join our team in the role of Premier Relationship Officer. **About the Role** The Premier Relationship Officer is a key administration support role that enhances Relationship Manager's client interaction time while providing an outstanding customer experience. You will provide dedicated administration support to a team of Premier Relationship Managers (PRM) to help achieve their objectives and deliver high-quality service that maximizes customer satisfaction. **Key Responsibilities** • Support Premier Relationship Managers in managing client contact and service, including direct customer interaction, facilitating smooth handovers, and managing key event reminders to maintain active client relationships • Develop comprehensive knowledge of HSBC's Premier banking propositions to assist with the complex and demanding needs of our most affluent customers • Collaborate closely with Premier Wealth Managers and understand the Premier Wealth journey • Work seamlessly with other business areas, including HSBC Commercial, Private Bank and Expat, to deliver integrated banking services for Premier clients • Contribute innovative ideas and implement actions to improve customer service, quality, and team collaboration • Monitor and gather information to assess potential impacts and identify risks and opportunities for the business • Resolve customer queries at first point of contact, minimizing referrals to PRMs for routine transactions **What We're Looking For** • Proactive approach to reviewing client needs with focus on deepening relationships and delivering superior customer service • Strong organizational skills with proven administration experience • Flexible and adaptable approach to change with ability to support others through transitions • Excellent verbal and written communication skills • Experience collaborating across departments to deliver seamless customer service • Strong planning and prioritization skills with commitment to efficient delivery of responsibilities **Location** This role is based in Guernsey, Channel Islands. **Our Commitment to Inclusion** Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. You'll achieve more when you join HSBC.
Shell Deutschland GmbH
# Shell Graduate Programme 2026 – Hong Kong **Position:** Graduate Programme Participant **Location:** Hong Kong - Landmark East **Start Date:** February 2026 **Duration:** 3-year comprehensive development programme ## About the Role Join Shell Hong Kong's prestigious Graduate Programme, a transformative 3-year journey designed to develop the next generation of energy leaders. This comprehensive programme combines on-the-job training, formal education, strategic job rotations, and personalized coaching to accelerate your professional growth and leadership potential. ## What You'll Do As a Graduate Programme participant, you will: - Analyze complex energy challenges and propose innovative solutions aligned with Shell's strategic objectives - Collaborate with experienced professionals while contributing fresh perspectives to meaningful projects - Demonstrate adaptability in dynamic environments while maintaining a continuous learning mindset - Build and nurture relationships across diverse, international teams - Take on exciting responsibilities from day one, working on projects that shape the future of energy - Develop leadership capabilities through mentorship and hands-on experience ## What We're Looking For We seek ambitious graduates who: - Thrive on new challenges and embrace innovation - Possess strong analytical and problem-solving capabilities - Demonstrate confidence in decision-making and original thinking - Show drive, resilience, and goal-oriented mindset - Excel in collaborative team environments - Display leadership potential and credibility to influence others - Remain open to diverse perspectives and use feedback to refine outcomes ## Eligibility Requirements - Bachelor's, Master's, or PhD degree completed prior to start date - Final year students or recent graduates with less than three years of relevant work experience - Excellent communication and interpersonal skills - Demonstrated leadership experience and teamwork capabilities ## What We Offer **Competitive Compensation** - Attractive starting salary with annual performance-based increases **Comprehensive Benefits** - Health care plans for you and your family - Financial benefits supporting your future security **Work-Life Balance** - Generous paid time off and flexible work arrangements **Career Development** - Diverse opportunities across national and international teams - Extensive training and professional development programs - Clear progression pathways within a global organization **Supportive Environment** - Mental health programs and comprehensive counseling services - Community groups and networking opportunities - Inclusive culture celebrating diversity in all its forms Shell is committed to creating one of the world's most diverse and inclusive workplaces. We welcome applications from candidates of all backgrounds, experiences, and perspectives. **Equal Opportunity Employer** Shell reserves the right to amend or withdraw positions at any time. We never charge fees for job applications or consideration.
Ipsos
**Director - Innovation Team** **Ipsos Denmark** Are you a curious consultant with the ability to inspire teams and cultivate strong client partnerships? Do you want to join a committed professional community of skilled analysts and consultants dedicated to understanding and supporting our clients' challenges? At Ipsos Denmark, we are seeking an experienced Director to manage our extensive client portfolio within the Innovation domain, with a passion for delivering superior proposals, projects and recommendations. **Use Market Research as the Foundation to Develop Our Clients' Businesses** As Director, you will be involved in everything from new business development and client management to proactively driving client dialogue to scope and sell projects while delivering superior insights and intelligence. You will play an essential part of the global Ipsos organization, gaining access to sophisticated and well-designed research methods, technologies and perspectives within the industry, as well as our extensive network of experts worldwide. **A Unique Job Opportunity** "What I enjoy most as a Director at Ipsos is the wide-reaching impact of my actions on clients and colleagues alike. In this role, we build close and dedicated relationships with clients and share diverse challenges together. No client is the same, no project is the same, making every day unique. It feels very fulfilling to take clients' challenges as our own and apply our ever-evolving expertise to build truthfully impactful stories that clients can act on. Another significant part of this role is working in collaboration and mentoring more junior colleagues – acting as a driving force of growth and achievement of others." - Sara Sousa, Director In this position, you will work with some of the largest and most successful companies across various industries including FMCG, retail, banking, telecommunications, and services, both nationally and internationally. This is an opportunity for an interesting and challenging role at an international company with a high-performance culture that encourages new ideas and initiative. We value diversity and inclusion and strive to create a culture that embraces and celebrates our differences. We are dedicated to creating an environment where all employees feel valued and respected, can thrive and achieve their professional goals. These are not just words – 50% of our Danish office colleagues are expats from 20+ different nationalities. We offer a hybrid workplace model that combines in-office work with remote work possibilities to provide flexibility and support to our employees. **Key Responsibilities:** • Engage with and manage clients within Innovation • Design and write top-class proposals • Deliver superior insights and actionable recommendations to help clients succeed in their strategy and marketing decisions • Present confidently and conduct workshops with stakeholders at all levels • Manage client relationships and satisfaction for assigned clients and new business • Collaborate effectively with Ipsos colleagues to ensure quality and client management • Support training activities and knowledge sharing • Mentor senior colleagues and act as a role model for junior staff • Manage projects effectively with understanding of project profitability drivers **You Are Curious, Inspiring and Trustworthy** Our mission is to deliver reliable information for a true understanding of Society, Markets and People. Excellence in this Director role requires passion, dedication, and drive. Your most important qualities should include reliability, empathy, inspiration and genuine curiosity. You must know how to create engagement, build connections and generate results based on trust – for our clients and among your colleagues. To succeed, you need an analytical mind that helps you contextualize findings, foresee challenges and identify solutions. You should have strong conceptual understanding of market research techniques and principles, particularly focused on innovation research including concept, product, and package testing. You must understand client environments, commercial issues, industry structures and societal context, with strong multitasking, prioritization and delivery capabilities. You should possess natural flair for managing various project stakeholders. **Requirements:** • University degree in economics or marketing preferred • Minimum 7 years of experience working with quantitative market research • Fluent written and spoken English (our common company language) **About the Team** The Innovation Service Line guides clients throughout their innovation journey as they develop and launch new or improved products and services across various verticals. We help clients develop initial product/service ideas, ensure fully articulated descriptions resonate with consumers, confirm prototypes properly deliver on consumer expectations, and fine-tune the full mix prior to launch. This is accomplished using best-in-class services, including idea screening, concept testing, product testing, price and line optimization, package testing and volumetric forecasting. **Your Opportunity to Make a Difference is Here** We will be conducting interviews on an ongoing basis. Application deadline is February 1st, 2026.
Single Origin
**Supervisor Barista** **Location:** Isa Town, Kingdom of Bahrain **About Us:** Single Origin is an artisan bakery and café passionate about delivering fresh, handcrafted baked goods and specialty coffee experiences. We pride ourselves on quality, creativity, and heartfelt service, creating a welcoming space for our customers and team alike. **Position Overview:** We are seeking an experienced, motivated, and leadership-driven Supervisor Barista to oversee our Front of House (FOH) operations. The ideal candidate will combine a passion for specialty coffee and hospitality with strong supervisory skills, ensuring smooth daily operations, excellent customer experiences, and effective management of the FOH team. This role serves as the main point of contact for FOH staff and reports directly to the founder. **Key Responsibilities:** • Supervise and support the FOH team, ensuring high standards of service and professionalism at all times • Act as the first point of contact for customer feedback and complaints, resolving issues promptly and respectfully • Oversee daily FOH operations, ensuring efficiency, cleanliness, and smooth service flow • Assist in staff training, mentoring, and performance monitoring to build a strong and motivated team • Handle staff scheduling and ensure adequate coverage during peak and off-peak hours • Maintain knowledge of café menu, products, and seasonal offerings to support staff and assist customers • Ensure proper use, care, and cleanliness of coffee equipment and FOH areas • Communicate directly with the founder regarding operational updates, customer concerns, and staff performance • Lead by example by providing excellent coffee service and hospitality **Requirements:** • Minimum 3 years of F&B experience required • Proven experience as a Barista with prior supervisory or team leader responsibilities • Must have supervised staff before and possess a strong personality for leadership • Strong leadership, communication, and organizational skills • Ability to remain calm and solution-oriented in high-pressure situations • Excellent customer service and conflict-resolution skills • High attention to detail and commitment to quality • Flexibility to work varied shifts, including weekends and evenings **Preferred Qualifications:** • Bahraini National, registered in MLSD or qualified to register, or transferrable work visa for expats • Diploma or relevant hospitality training is an advantage • Previous experience in specialty coffee shops or artisan cafés is a must **What We Offer:** • Competitive salary and service tips • Staff discounts on bakery and café products • Training and leadership development opportunities • Positive, dynamic, and supportive work environment **Job Type:** Full-time
Manulife
**Senior Customer Service Representative - Customer Call Centre** The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you. **Position Responsibilities:** • Handle enquiries and requests for group medical, individual financial and wealth management products from customers • Manage and resolve customer queries and requests via phone and email with professional and tactful customer service skills • Provide support to management and recommend productivity/service improvements • Ensure accuracy and compliance of all requests are completed to high quality standards • Support ad-hoc tasks to achieve desired business objectives **Required Qualifications:** • 3+ years of customer service experience preferred (fresh graduates will also be considered) • HKDSE/HKCEE/diploma qualification required • IIQE 1,3,5 certification preferred • Previous call centre/service centre experience preferred • Experience with individual financial products, life insurance, group life and medical insurance, or wealth management products preferred • Excellent telephone manner with strong interpersonal skills • Mature and pleasant personality • Self-motivated with ability to work independently • Excellent service attitude and commitment to customer follow-through • Strong adherence to quality standards • Fast and accurate typing skills (45+ wpm) and proficiency in Word/Excel • Excellent communication skills in English and Chinese, both written and spoken **What We Offer:** When you join our team, we'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. **About Manulife** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. **Working Arrangement:** Hybrid Manulife is an Equal Opportunity Employer committed to diversity and inclusion. We strive to attract, develop and retain a workforce that reflects the diversity of our customers and foster an inclusive work environment. We are committed to fair recruitment, retention, advancement and compensation without discrimination based on race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, creed, sex, sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. We prioritize removing barriers to provide equal access to employment and will work with applicants who request reasonable accommodations during the application process.
Manulife
**Senior Customer Service Representative** The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in empowering our Senior Customer Service Representatives with the resources to solve critical problems for the future of our business. **Position Responsibilities:** • Complete pre-defined volume of outbound calls within service turnaround time while maintaining quality standards • Resolve customer requests within standard response times and gather necessary information to support problem resolution, including escalation to management when appropriate • Collaborate with cross-functional teams to ensure timely resolution of customer requests and issues • Maintain accurate records of requests and resolutions, ensuring assigned tasks are completed within standard service time with high quality • Provide management support and recommend productivity/service improvements • Support ad-hoc tasks to achieve desired business results **Required Qualifications:** • 2+ years of customer service experience preferred • HKDSE/HKCEE/diploma qualification required • IIQE 1, 3, 5 certification preferred • Call centre/service centre experience preferred • Experience with Individual Financial Products, MPF, group life and medical insurance, or financial and wealth management products preferred • Excellent telephone manner with strong interpersonal skills • Mature and pleasant personality • Self-motivated with ability to work independently • Outstanding service attitude with commitment to following through on customer promises • Strong adherence to quality standards • Proficiency in MS Word, Excel, and PowerPoint • Excellent written and verbal communication skills in English and Chinese **What We Offer:** • Opportunities to learn and grow your desired career path • Recognition and support in a flexible environment where well-being and inclusion are prioritized • Chance to shape the future as part of our global team **About Manulife** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. We are committed to creating an inclusive workplace that embraces the strength of diverse cultures and individuals. **Working Arrangement:** Hybrid Manulife is an Equal Opportunity Employer committed to fair recruitment, retention, advancement, and compensation. We provide reasonable accommodations during the application process for applicants who request them.
GLIDEFAST CONSULTING
**IRM Architect (Remote)** **About GlideFast Consulting** Join the GlideFast team and work alongside the industry's best consultants and developers. As a leading ServiceNow consulting firm, we deliver innovative solutions that help clients maximize their platform investment and achieve business objectives. **Position Overview** We are seeking an experienced IRM Architect to lead the architectural design and delivery assurance of ServiceNow solutions. This remote role requires deep ServiceNow platform expertise and strong consulting skills to create solutions that align with customer business requirements. You will collaborate closely with internal project teams, providing strategic guidance to both customers and project stakeholders. **Key Responsibilities** • Lead architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives • Own end-to-end technical solutions, including architecture, configuration, and integrations across multiple projects • Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions • Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts • Lead development efforts in ServiceNow IRM Applications and Third-Party Integrations (REST, SOAP, MID Servers) • Conduct client workshops, support demos, and gather technical and functional requirements • Create comprehensive technical architecture documents, including process flows and design specifications • Review team code and provide feedback to ensure quality and adherence to best practices • Collaborate with Business Process Consultants during planning and validation sessions • Lead troubleshooting efforts to resolve complex issues across internal and client teams • Participate in agile ceremonies and ensure timely, high-quality delivery with positive client feedback • Maintain continuous learning commitment by staying current with emerging technologies and methodologies • Demonstrate professionalism during all client meetings and interactions • Complete required administrative tasks including timesheets, feedback forms, and internal documentation **Required Qualifications** • 5+ years of experience delivering, architecting, and implementing technical solutions on ServiceNow • 5+ years of professional consulting experience • 2+ years implementing ServiceNow IRM solutions • Certified System Administrator Certification (CSA) • Certified Application Developer Certification (CAD) • 2+ Certified Implementation Specialist (CIS) certifications, including: - CIS Risk and Compliance - CIS Integrated Risk Management • Active government security clearance (if applicable) **Compensation** Starting salary range: $145,000 - $180,000 annually. Actual compensation will be determined based on relevant experience, technical skills, work location, and other qualifications. **Equal Opportunity Employer** Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer committed to workplace diversity and inclusion. We do not discriminate based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, veteran status, political affiliation, union membership, or any other characteristic protected by law.
Universities Admissions Centre (uac)
**Customer Service Officer** Posted: 05/02/2026 Closing Date: 02/04/2026 Job Type: Full Time - FTA Location: Sydney, NSW Job Category: Customer Service/Call Centre **About UAC** The Universities Admissions Centre (UAC) was established in 1995 and is Australia's largest tertiary admissions centre. Owned by universities in NSW and the ACT, UAC's mission is to provide excellence in admissions services, including the calculation of the Australian Tertiary Admission Rank (ATAR). UAC prides itself on excellent customer service, and we're seeking a highly motivated Customer Service professional with a passion for helping students. If you have experience delivering exceptional customer service and want to work for a not-for-profit organisation that genuinely cares about people, this opportunity is for you. Join a supportive team helping students make important decisions about their education and future. **About the Role** We're a dedicated small team committed to showing care and compassion to every customer. We leverage our comprehensive knowledge of university admissions daily to help prospective students navigate their path to university. As a Customer Service Officer, you will play a vital role in connecting customers through inbound and outbound communications, providing the support and information they need. You will be responsible for responding to enquiries via phone, email, and social media platforms. **About You** - Extensive experience in a customer-centric role - Excellent verbal and written communication skills - Strong belief in the importance of education - Advanced computer literacy with experience using multiple databases - Friendly, compassionate, and collaborative team player - Ability to master and convey complex information confidently and concisely - High attention to detail and ability to work effectively under pressure **Why Join UAC** We're a dynamic organisation proud to offer excellent conditions, including competitive remuneration, generous staff benefits, and genuine work-life balance. We provide flexibility for staff working both from home and the office, with technology platforms and culture designed to keep remote teams connected. This is an excellent opportunity to contribute to UAC's continued success as we deliver cutting-edge platforms that facilitate lifelong learning. **What We Offer** - Competitive salary and generous staff benefits - Flexible work arrangements with strong commitment to work-life balance - Opportunities to lead high-impact projects that shape the education sector - Collaborative, inclusive workplace that values innovation and professional growth **Ready to Make an Impact?** If you're passionate about contributing to the education sector, we'd love to hear from you. Apply now and become part of our mission to support students in achieving their educational goals.