Senior Customer Service Representative, Call Center

**Senior Customer Service Representative - Customer Call Centre** The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you. **Position Responsibilities:** • Handle enquiries and requests for group medical, individual financial and wealth management products from customers • Manage and resolve customer queries and requests via phone and email with professional and tactful customer service skills • Provide support to management and recommend productivity/service improvements • Ensure accuracy and compliance of all requests are completed to high quality standards • Support ad-hoc tasks to achieve desired business objectives **Required Qualifications:** • 3+ years of customer service experience preferred (fresh graduates will also be considered) • HKDSE/HKCEE/diploma qualification required • IIQE 1,3,5 certification preferred • Previous call centre/service centre experience preferred • Experience with individual financial products, life insurance, group life and medical insurance, or wealth management products preferred • Excellent telephone manner with strong interpersonal skills • Mature and pleasant personality • Self-motivated with ability to work independently • Excellent service attitude and commitment to customer follow-through • Strong adherence to quality standards • Fast and accurate typing skills (45+ wpm) and proficiency in Word/Excel • Excellent communication skills in English and Chinese, both written and spoken **What We Offer:** When you join our team, we'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. **About Manulife** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. **Working Arrangement:** Hybrid Manulife is an Equal Opportunity Employer committed to diversity and inclusion. We strive to attract, develop and retain a workforce that reflects the diversity of our customers and foster an inclusive work environment. We are committed to fair recruitment, retention, advancement and compensation without discrimination based on race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, creed, sex, sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. We prioritize removing barriers to provide equal access to employment and will work with applicants who request reasonable accommodations during the application process.