HSBC
**Customer Service Officer – Safeguarding Team** If you excel at delivering exceptional customer service, have an inquisitive mind, and are looking for that first stepping stone into a finance or financial crime career, this could be your ideal opportunity. Joining our team as a Safeguarding Officer, you'll handle customer due diligence for local and international expat customers, with the aim of protecting the bank from financial crime whilst ensuring first-class customer service. **In this role, you will:** • Contact our expat and island customers via multiple channels (including phone and email) to address and chase any outstanding queries and requests for all aspects of account blocking • Conduct checks using Customer Due Diligence, Know Your Customer, and Transaction & Monitoring in line with regulatory requirements and internal policies • Help manage risk to ensure that key regulatory, operational and control processes are adhered to, whilst identifying and mitigating any suspected risk (i.e. reporting unusual activity of a customer's accounts) • Keep updated on global and local regulatory changes to ensure proactive compliance **To be successful, you will need:** • Proven experience in delivering excellent customer service with an aspiration to proactively look at innovative ways to improve the service delivered • An inquisitive mindset and the confidence to ask questions and build customer trust • The ability to prioritise key tasks, whilst working efficiently under pressure to tight deadlines • Ideally some experience in a relevant role where you can demonstrate multiple examples of resolving and dealing with sensitive and complex customer cases • The confidence to operate at pace to support the customer journey, with evidence of working in a high-volume, fast-paced environment and a track record of constantly looking for ways to do things better • Excellent written and spoken communication skills • A keen sense of responsibility and the commitment to deliver quality work in a highly compliant environment **What we offer:** As an HSBC employee in Jersey, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all Jersey-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. **Location & Requirements:** The base location for this role is Jersey and requires applicants to hold an 'Entitled' right to work status. **Interview Process:** If your application is successful, the next steps are likely to be: • A short telephone interview with a member of our recruitment team • An online assessment based around the values of HSBC • A competency and experience-based interview with our hiring manager, which may also include a short practical exercise We will be hiring regularly throughout the year into this team, so you may see this position advertised consistently due to our ongoing need to expand the team. **Our Commitment to Diversity:** Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
HSBC
**Premier Relationship Officer - Guernsey** If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution. We are currently seeking an experienced individual to join our team in the role of Premier Relationship Officer. **About the Role** The Premier Relationship Officer is a key administration support role that enhances Relationship Manager's client interaction time while providing an outstanding customer experience. You will provide dedicated administration support to a team of Premier Relationship Managers (PRM) to help achieve their objectives and deliver high-quality service that maximizes customer satisfaction. **Key Responsibilities** • Support Premier Relationship Managers in managing client contact and service, including direct customer interaction, facilitating smooth handovers, and managing key event reminders to maintain active client relationships • Develop comprehensive knowledge of HSBC's Premier banking propositions to assist with the complex and demanding needs of our most affluent customers • Collaborate closely with Premier Wealth Managers and understand the Premier Wealth journey • Work seamlessly with other business areas, including HSBC Commercial, Private Bank and Expat, to deliver integrated banking services for Premier clients • Contribute innovative ideas and implement actions to improve customer service, quality, and team collaboration • Monitor and gather information to assess potential impacts and identify risks and opportunities for the business • Resolve customer queries at first point of contact, minimizing referrals to PRMs for routine transactions **What We're Looking For** • Proactive approach to reviewing client needs with focus on deepening relationships and delivering superior customer service • Strong organizational skills with proven administration experience • Flexible and adaptable approach to change with ability to support others through transitions • Excellent verbal and written communication skills • Experience collaborating across departments to deliver seamless customer service • Strong planning and prioritization skills with commitment to efficient delivery of responsibilities **Location** This role is based in Guernsey, Channel Islands. **Our Commitment to Inclusion** Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. You'll achieve more when you join HSBC.
Manulife
**Senior Customer Service Representative - Customer Call Centre** The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you. **Position Responsibilities:** • Handle enquiries and requests for group medical, individual financial and wealth management products from customers • Manage and resolve customer queries and requests via phone and email with professional and tactful customer service skills • Provide support to management and recommend productivity/service improvements • Ensure accuracy and compliance of all requests are completed to high quality standards • Support ad-hoc tasks to achieve desired business objectives **Required Qualifications:** • 3+ years of customer service experience preferred (fresh graduates will also be considered) • HKDSE/HKCEE/diploma qualification required • IIQE 1,3,5 certification preferred • Previous call centre/service centre experience preferred • Experience with individual financial products, life insurance, group life and medical insurance, or wealth management products preferred • Excellent telephone manner with strong interpersonal skills • Mature and pleasant personality • Self-motivated with ability to work independently • Excellent service attitude and commitment to customer follow-through • Strong adherence to quality standards • Fast and accurate typing skills (45+ wpm) and proficiency in Word/Excel • Excellent communication skills in English and Chinese, both written and spoken **What We Offer:** When you join our team, we'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. **About Manulife** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. **Working Arrangement:** Hybrid Manulife is an Equal Opportunity Employer committed to diversity and inclusion. We strive to attract, develop and retain a workforce that reflects the diversity of our customers and foster an inclusive work environment. We are committed to fair recruitment, retention, advancement and compensation without discrimination based on race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, creed, sex, sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. We prioritize removing barriers to provide equal access to employment and will work with applicants who request reasonable accommodations during the application process.
Accenture
**About Accenture** We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 791,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change. **Key Responsibilities** • Provide strategic advice, workshopping, and solution architecture for platform setup, product structures, and customer segmentation for existing use cases and new opportunities • Collaborate with Business Analysts and Architects to validate client requirements and planned scope, ensuring optimal platform implementation • Design and architect solutions for use cases that extend beyond standard platform capabilities • Deliver supplementary training and enablement to client and partner teams based on specific requirements and planned products • Provide training in best practices, industry insights, and specialized topics to create world-class analysis, insights, and approaches • Review and guide approach, design, and delivery of product structure, integration, and downstream system considerations • Develop high-level implementation strategies for complex and challenging technical decisions • Provide ongoing subject matter expertise and ad hoc query support for platform implementation and adjacent programs • Lead hands-on delivery of particularly complex or critical features and functions • Take on business architecture, product development, or engineering roles as needed on a project-by-project basis • Build and maintain strong relationships with clients' Business, Product, and Technical leadership teams **Required Skills** • Project Management • Relationship Building • Business Analysis • Scripting proficiency in Python, YAML, and R **Benefits of Working at Accenture** • 18 weeks paid parental leave • Long and short-term career break opportunities • Structured career development program • Local and international career opportunities • Certified as a Family Inclusive Workplace™ • Flexible Work Arrangements centered around our Truly Human ethos • Top 3 ranking in Diversity & Inclusion Index • WORK180 Endorsed Employer status • Comprehensive training covering business acumen, technical and professional skills • Variety of formal and informal training programs at every level • Opportunities to build specialized expertise in your area of focus **Professional Development** All consulting professionals receive comprehensive training and development opportunities. You'll have access to both formal and informal learning programs, on-the-job experience, online training, classroom sessions, and collaborative learning with teammates. The diverse range of projects and experiences provides an exceptional platform for career growth. **Equal Opportunity** Accenture is committed to creating an inclusive workplace where all people can bring their authentic selves to work every day. We encourage applications from all qualified candidates and are committed to removing barriers throughout the recruitment process and employee lifecycle. All employment decisions are made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion, or sexual orientation.
Goldman Sachs
**Administrative Assistant | New York, NY** We are seeking an experienced administrative professional to support our dynamic team at Goldman Sachs. The ideal candidate will possess strong administrative experience, preferably within financial or corporate services, with expertise in managing international and domestic travel, complex calendars across time zones, and expense management. Candidates should be meticulously organized and proficient in Concur, MS Word, Excel, PowerPoint, and Outlook. This is an exceptional opportunity for a proactive professional to join a world-class organization. **Key Responsibilities:** - Provide comprehensive administrative support to senior executives in a fast-paced environment - Coordinate complex internal and external meetings and conference calls - Handle high-volume phone communications with business leaders professionally - Maintain detailed calendars and prioritize meeting requests across multiple time zones - Arrange domestic and international travel and process expense reports - Prepare and distribute divisional correspondence, reports, and documents - Manage monthly invoices and payment arrangements - Support onboarding processes for new hires and employee transitions - Coordinate conference and catering services for meetings and client engagements - Oversee supply ordering and inventory management - Participate in administrative duties, special projects, and team events **Qualifications:** - 3+ years of administrative experience, preferably in financial services - Advanced proficiency in Concur, MS Office Suite (Word, Excel, PowerPoint, Outlook) - Exceptional interpersonal and communication skills with a collaborative mindset - Outstanding attention to detail and organizational capabilities - Ability to maintain high standards under tight deadlines - Strong problem-solving skills with excellent judgment - Experience handling confidential and sensitive information - Self-motivated with strong anticipation and follow-through skills - Professional demeanor when working with all organizational levels - Adaptability to work effectively under pressure in a deadline-driven environment - Highest degree of integrity, professionalism, and discretion **About Goldman Sachs** At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and communities grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm headquartered in New York with offices worldwide. We believe diversity makes us stronger and are committed to fostering an inclusive workplace where every individual has opportunities for professional and personal growth through training, development programs, firmwide networks, comprehensive benefits, wellness offerings, and mindfulness programs. **Compensation & Benefits** - Salary Range: $70,000 - $110,000 annually - Discretionary bonus eligibility for active employees - Comprehensive healthcare and medical insurance - Competitive vacation policies with minimum three weeks expected usage - Financial wellness and retirement planning support - Employee assistance programs and health services - On-site fitness centers and fitness reimbursement programs - Child care centers and family support services - State-of-the-art on-site health centers in select locations Goldman Sachs is an equal opportunity employer committed to workplace diversity and inclusion. We provide reasonable accommodations for candidates with special needs or disabilities during the recruiting process.
Manulife
**Customer Service Representative - Employee Benefits** **The Opportunity** Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you. **Position Responsibilities:** • Handle enquiries and requests for employee benefits related products (including but not limited to MPF and Group Life and Health) arising from distributors or customers • Handle and resolve customer queries and requests via phone • Ensure accuracy and compliance of all requests to be completed with good quality standards • Support ad-hoc tasks to achieve desired results of business needs **Required Qualifications:** • Prior experience in customer service or call/service centre is a plus, but not required - we will provide training and support to help you succeed • Preferably worked previously in a call centre/service centre environment • Excellent telephone manner with good interpersonal skills • Mature and pleasant personality • Self-motivated and able to work independently • Excellent service attitude and able to follow through on commitments to customers • Adherence to quality standards • Good communication skills in Chinese, both written and spoken **When you join our team:** We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. **Equal Opportunity Employment** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. **Working Arrangement:** In Office
HSBC
**Customer Service Officer – Safeguarding Team** If you excel at delivering exceptional customer service, have an inquisitive mind, and are looking for that first stepping stone into a finance or financial crime career, this could be your ideal opportunity. Joining our team as a Safeguarding Officer, you'll handle customer due diligence for local and international expat customers, with the aim of protecting the bank from financial crime whilst ensuring first-class customer service. **In this role, you will:** • Contact our expat and island customers via multiple channels (including phone and email) to address and chase any outstanding queries and requests for all aspects of account blocking • Conduct checks using Customer Due Diligence, Know Your Customer, and Transaction & Monitoring in line with regulatory requirements and internal policies • Help manage risk to ensure that key regulatory, operational and control processes are adhered to, whilst identifying and mitigating any suspected risk (i.e. reporting unusual activity of customer accounts) • Keep updated on global and local regulatory changes to ensure proactive compliance **To be successful, you will need:** • Proven experience in delivering excellent customer service with an aspiration to proactively look at innovative ways to improve the service delivered • An inquisitive mindset and the confidence to ask questions and build customer trust • The ability to prioritise key tasks, whilst working efficiently under pressure to tight deadlines • Ideally some experience in a relevant role where you can demonstrate multiple examples of resolving and dealing with sensitive and complex customer cases • The confidence to operate at pace to support the customer journey, with evidence of working in a high-volume, fast-paced environment and a track record of constantly looking for ways to do things better • Excellent written and spoken communication skills • A keen sense of responsibility and the commitment to deliver quality work in a highly compliant environment **What we offer:** As an HSBC employee in Jersey, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all Jersey-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. **Location and eligibility:** The base location for this role is Jersey and requires applicants to hold an 'Entitled' right to work status. **Interview process:** If your application is successful, the next steps are likely to be: • A short telephone interview with a member of our recruitment team • An online assessment based around the values of HSBC • A competency and experience-based interview with our hiring manager, which may also include a short practical exercise We will be hiring regularly throughout the year into this team, as a result it may appear as though adverts are appearing consistently however this is due to our ongoing need to add to this team. **Our commitment to diversity:** Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
Aon
**IPS / Client Consultant (Expat COE) - Regional Health** **About Aon** Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. **What the day will look like** This role is responsible for client management and delivery of advice to clients of the International People Solutions team in APAC. The successful candidate will: **Client Management and Advice Delivery** - Manage a portfolio of clients within the specialism of international people solutions, working within the regional Health Solutions team - Ensure quality and consistency of client advice and take responsibility for accuracy and timeliness of client deliverables - Follow and enhance quality and consistency of expat broking and renewal processes - Provide thought leadership and market commentary on industry issues and trends - Assist with design and support execution of sales campaigns - Provide oversight and support to country broking teams in responding to tenders and renewals as required **Generating Profitable Revenue** - Support the IPS business unit head and local H&B leaders and sales teams in winning expat opportunities - Support responses to tenders and develop quality presentations as needed, working with relevant country and regional expertise - Support regional cross-selling and up-selling activities in the large market, regional and global segments - Provide accurate pipeline reporting updates and ensure Aon Connect SFDC usage and compliance with marketing and branding standards **Additional Responsibilities** - Perform other duties and tasks as reasonably assigned by managers and members of the regional leadership team - Contribute to Health Solution APAC and Global Benefits APAC initiatives as required - Engage with all internal country and regional teams to bring the best out of Aon to the client, particularly by working closely with Global Benefits APAC and H&B Asia teams - Maintain continual professional development standards through Aon University and industry-driven licensing or educational requirements - Demonstrate ongoing adherence with the Aon Leadership Model (ALM) behaviors **Skills and Experience That Will Lead to Success** - Degree in any relevant discipline - At least 5 years relevant industry experience, including regional benefits and/or employee insurance consulting experience (including international health insurance) - Effective communication skills to liaise with senior management and multi-cultural stakeholders - Multi-country expertise of local market statutory, market practice, and best practice conditions - Strong stakeholder and project management skills to support cross-border projects - Proficiency in Microsoft Office applications **How We Support Our Colleagues** In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. All colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to fostering an inclusive workplace and will work with candidates who require accommodations during the application or interview process to ensure a fair and equitable experience.
Crawford & Company
# Workers Compensation Consultant **Location:** Canada (Flexible: In-office, Hybrid, or Remote) ## About the Role We are seeking a skilled Workers Compensation Consultant to join our team. This position offers the flexibility of in-office, hybrid, or remote working arrangements to accommodate your preferred work style. ## Key Responsibilities • Manage end-to-end workers' compensation claims across multiple provinces • File new claims within required provincial deadlines and maintain compliance with applicable legislation • Review and assess entitlement decisions; challenge or appeal determinations when appropriate to protect employer interests • Collaborate with injured employees, employers, and case managers to develop safe and effective return-to-work and modified duty programs • Monitor case progress and maintain detailed documentation to ensure timely resolution • Provide strategic advice to employers on premium reduction strategies and claims cost control • Build strong relationships with workers' compensation boards, medical providers, and internal partners to facilitate fair and efficient outcomes ## Requirements • Post-secondary education in Insurance, Human Resources, or Occupational Health & Safety (or equivalent experience) • 2+ years of experience managing or adjudicating workers' compensation claims (multi-province experience preferred) • Strong knowledge of WSIB, WCB, and CNESST processes and legislation • Excellent communication, negotiation, and analytical skills • Proven ability to manage deadlines and prioritize in a fast-paced environment • Proficiency with Microsoft Office Suite and claims management systems ## Why Crawford? Because a claim is more than a number — it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. ## What We Offer Our comprehensive total compensation plans provide far more than just a great salary: • Pay and incentive plans that recognize performance excellence • Benefit programs that empower financial, physical, and mental wellness • Training programs that promote continuous learning and career progression while enhancing job performance • Sustainability programs that give back to the communities in which we live and work • A culture of respect, collaboration, entrepreneurial spirit and inclusion
HSBC
**Premier Relationship Manager, Guernsey** Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution. We are currently seeking an experienced individual to join our team in the role of Premier Relationship Manager, based in Guernsey. This is a client-facing role responsible for actively managing a portfolio of Guernsey-based customers, providing high-quality service to achieve maximum customer satisfaction and completing comprehensive reviews to establish and address their immediate and future financial needs. Working as part of a collaborative wealth management team, you will provide a dedicated and professional service to our global expat customer base. Through active portfolio management, you will develop and retain relationships with our global customers, reviewing portfolios regularly to ensure solutions are suitable to meet client needs and drive customer satisfaction. **In this role, you will:** • Build sustainable relationships with clients to retain and develop long-term partnerships • Complete regular client reviews to understand current and long-term needs, advising on products and services that help achieve their goals • Work closely with wealth managers to fulfil customer portfolio requirements • Develop and maintain comprehensive understanding and technical knowledge of relevant products and services available from HSBC Group sources to provide optimal client solutions **To be successful in this role you should have:** • Previous experience in relationship management • Strong ability to build relationships and communicate effectively with clients • Desire to pursue professional qualifications • Team-oriented approach with ability to work collaboratively within a small team and across the wider business • Excellent communication skills **You'll achieve more when you join HSBC** This role is based in Guernsey. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.