Manulife
**Senior Customer Service Representative - Customer Call Centre** The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you. **Position Responsibilities:** • Handle enquiries and requests for group medical, individual financial and wealth management products from customers • Manage and resolve customer queries and requests via phone and email with professional and tactful customer service skills • Provide support to management and recommend productivity/service improvements • Ensure accuracy and compliance of all requests are completed to high quality standards • Support ad-hoc tasks to achieve desired business objectives **Required Qualifications:** • 3+ years of customer service experience preferred (fresh graduates will also be considered) • HKDSE/HKCEE/diploma qualification required • IIQE 1,3,5 certification preferred • Previous call centre/service centre experience preferred • Experience with individual financial products, life insurance, group life and medical insurance, or wealth management products preferred • Excellent telephone manner with strong interpersonal skills • Mature and pleasant personality • Self-motivated with ability to work independently • Excellent service attitude and commitment to customer follow-through • Strong adherence to quality standards • Fast and accurate typing skills (45+ wpm) and proficiency in Word/Excel • Excellent communication skills in English and Chinese, both written and spoken **What We Offer:** When you join our team, we'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. **About Manulife** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. **Working Arrangement:** Hybrid Manulife is an Equal Opportunity Employer committed to diversity and inclusion. We strive to attract, develop and retain a workforce that reflects the diversity of our customers and foster an inclusive work environment. We are committed to fair recruitment, retention, advancement and compensation without discrimination based on race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, creed, sex, sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. We prioritize removing barriers to provide equal access to employment and will work with applicants who request reasonable accommodations during the application process.
CHOICE FORCE INFOTECH PVT LTD
**Lead Generation Specialist - Australian Market** **Teleminds Infotech** **Position Overview:** We are seeking experienced Lead Generation Specialists to join our dynamic team, focusing on the Australian market across Energy, Insurance, and Telecom sectors. **Work Schedule:** - Monday to Friday: 5:00 AM – 2:00 PM - Saturday: 5:30 AM – 11:30 AM **Compensation:** ₹15,000 – ₹30,000 per month (based on experience and performance) **Key Responsibilities:** - Generate qualified leads for Energy, Insurance, and Telecom clients in the Australian market - Conduct outbound calls to prospective customers - Maintain accurate records of customer interactions and lead status - Achieve daily and monthly lead generation targets **Requirements:** - Excellent English communication skills - Minimum 6 months of experience in International BPO operations - Strong interpersonal and persuasion skills - Ability to work in a fast-paced environment **Why Choose Teleminds Infotech:** - Fixed morning shift ensuring optimal work-life balance - Attractive incentive structure with high earning potential - Complimentary home pick-up service for safe and convenient commute - Comprehensive benefits package **Benefits:** - Commuter assistance - Leave encashment - Paid sick time - Paid time off - Provident Fund **Location:** Salt Lake Sector V, near RDB Cinema **Employment Type:** Full-time, In-person
Manulife
**Customer Service Representative - Employee Benefits** **The Opportunity** Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you. **Position Responsibilities:** • Handle enquiries and requests for employee benefits related products (including but not limited to MPF and Group Life and Health) arising from distributors or customers • Handle and resolve customer queries and requests via phone • Ensure accuracy and compliance of all requests to be completed with good quality standards • Support ad-hoc tasks to achieve desired results of business needs **Required Qualifications:** • Prior experience in customer service or call/service centre is a plus, but not required - we will provide training and support to help you succeed • Preferably worked previously in a call centre/service centre environment • Excellent telephone manner with good interpersonal skills • Mature and pleasant personality • Self-motivated and able to work independently • Excellent service attitude and able to follow through on commitments to customers • Adherence to quality standards • Good communication skills in Chinese, both written and spoken **When you join our team:** We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. **Equal Opportunity Employment** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. **Working Arrangement:** In Office
Aon
**IPS / Client Consultant (Expat COE) - Regional Health** **About Aon** Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. **What the day will look like** This role is responsible for client management and delivery of advice to clients of the International People Solutions team in APAC. The successful candidate will: **Client Management and Advice Delivery** - Manage a portfolio of clients within the specialism of international people solutions, working within the regional Health Solutions team - Ensure quality and consistency of client advice and take responsibility for accuracy and timeliness of client deliverables - Follow and enhance quality and consistency of expat broking and renewal processes - Provide thought leadership and market commentary on industry issues and trends - Assist with design and support execution of sales campaigns - Provide oversight and support to country broking teams in responding to tenders and renewals as required **Generating Profitable Revenue** - Support the IPS business unit head and local H&B leaders and sales teams in winning expat opportunities - Support responses to tenders and develop quality presentations as needed, working with relevant country and regional expertise - Support regional cross-selling and up-selling activities in the large market, regional and global segments - Provide accurate pipeline reporting updates and ensure Aon Connect SFDC usage and compliance with marketing and branding standards **Additional Responsibilities** - Perform other duties and tasks as reasonably assigned by managers and members of the regional leadership team - Contribute to Health Solution APAC and Global Benefits APAC initiatives as required - Engage with all internal country and regional teams to bring the best out of Aon to the client, particularly by working closely with Global Benefits APAC and H&B Asia teams - Maintain continual professional development standards through Aon University and industry-driven licensing or educational requirements - Demonstrate ongoing adherence with the Aon Leadership Model (ALM) behaviors **Skills and Experience That Will Lead to Success** - Degree in any relevant discipline - At least 5 years relevant industry experience, including regional benefits and/or employee insurance consulting experience (including international health insurance) - Effective communication skills to liaise with senior management and multi-cultural stakeholders - Multi-country expertise of local market statutory, market practice, and best practice conditions - Strong stakeholder and project management skills to support cross-border projects - Proficiency in Microsoft Office applications **How We Support Our Colleagues** In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. All colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to fostering an inclusive workplace and will work with candidates who require accommodations during the application or interview process to ensure a fair and equitable experience.
Crawford & Company
# Workers Compensation Consultant **Location:** Canada (Flexible: In-office, Hybrid, or Remote) ## About the Role We are seeking a skilled Workers Compensation Consultant to join our team. This position offers the flexibility of in-office, hybrid, or remote working arrangements to accommodate your preferred work style. ## Key Responsibilities • Manage end-to-end workers' compensation claims across multiple provinces • File new claims within required provincial deadlines and maintain compliance with applicable legislation • Review and assess entitlement decisions; challenge or appeal determinations when appropriate to protect employer interests • Collaborate with injured employees, employers, and case managers to develop safe and effective return-to-work and modified duty programs • Monitor case progress and maintain detailed documentation to ensure timely resolution • Provide strategic advice to employers on premium reduction strategies and claims cost control • Build strong relationships with workers' compensation boards, medical providers, and internal partners to facilitate fair and efficient outcomes ## Requirements • Post-secondary education in Insurance, Human Resources, or Occupational Health & Safety (or equivalent experience) • 2+ years of experience managing or adjudicating workers' compensation claims (multi-province experience preferred) • Strong knowledge of WSIB, WCB, and CNESST processes and legislation • Excellent communication, negotiation, and analytical skills • Proven ability to manage deadlines and prioritize in a fast-paced environment • Proficiency with Microsoft Office Suite and claims management systems ## Why Crawford? Because a claim is more than a number — it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. ## What We Offer Our comprehensive total compensation plans provide far more than just a great salary: • Pay and incentive plans that recognize performance excellence • Benefit programs that empower financial, physical, and mental wellness • Training programs that promote continuous learning and career progression while enhancing job performance • Sustainability programs that give back to the communities in which we live and work • A culture of respect, collaboration, entrepreneurial spirit and inclusion
CHOICE FORCE INFOTECH PVT LTD
**Experienced Callers – B2B & B2C Lead Generation (Australian Market)** **Teleminds Infotech** We are seeking experienced calling professionals to join our dynamic team specializing in lead generation for the Australian market across Energy, Telecom, and Insurance sectors. **Position Requirements:** - Previous BPO experience (mandatory) - Fluent English communication skills - Minimum 6 months of experience in International BPO or Business Development roles **Shift Details:** - Monday-Friday: 5:30 AM - 2:30 PM - Saturday: 5:30 AM - 11:30 AM **Why Choose Teleminds Infotech?** - Fixed morning shift ensuring excellent work-life balance - Attractive incentive structure with high earning potential - Complimentary home pick-up service for safe and convenient commuting - Immediate appraisal opportunities **Compensation & Benefits:** - Salary: ₹15,000 - ₹30,000 per month plus substantial incentives - Provident Fund - ESI facilities - Health insurance - Commuter assistance - Leave encashment - Paid sick time - Paid time off **Job Type:** Full-time, In-person Join our team and advance your career in international business development with competitive compensation and comprehensive benefits in a supportive work environment.