Quality Contact Solutions
**Entry-Level Technical Support Specialist - Call Scripting Systems** **Position Overview** We are seeking an entry-level Technical Support Specialist to join our dynamic team supporting client/server and online systems, with a specialized focus on agent call scripting. This role offers an excellent opportunity to work with diverse clients across various industries throughout our AnswerNet network in the US and Canada. **Key Responsibilities** - Provide comprehensive support for call scripting systems and related technologies - Perform analysis, design, development, and reporting for sites across our network - Collaborate with internal technical teams and both internal and external customers to define requirements, propose solutions, and negotiate project timelines - Utilize Call Scripter software to create and maintain call center agent scripts - Participate in technical design and development of functional specifications for new call scripts, enhancements, and system maintenance - Develop and execute comprehensive test plans, working closely with internal users to secure approvals - Support additional technical project duties as assigned **Required Qualifications** **Technical Skills:** - Professional experience with web scripting technologies including HTML, CSS, JavaScript, and jQuery - Working knowledge of SQL queries and relational databases (MySQL, MS SQL Server, or similar) - Proficiency with Windows and web-based applications - Understanding of basic networking and internet protocols - Experience with software installation, support, and troubleshooting - Strong proficiency in Microsoft Office products, particularly Excel **Essential Soft Skills:** - Strong desire to continuously learn new skills and enhance existing capabilities - Ability to thrive in a fast-paced, dynamic work environment - Exceptional organizational skills with keen attention to detail - Proven ability to manage multiple concurrent projects effectively - Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders - Strong interpersonal skills and ability to build effective working relationships with peers, leadership, and business partners - Outstanding planning, organization, and critical thinking abilities - Superior problem-solving aptitude and decision-making skills **Work Arrangement** This is a 100% remote position. Candidates must be available to work during US business hours. Join our team and contribute to supporting diverse client needs while developing your technical expertise in a collaborative, growth-oriented environment.