HSBC
**Premier Relationship Officer - Guernsey** If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution. We are currently seeking an experienced individual to join our team in the role of Premier Relationship Officer. **About the Role** The Premier Relationship Officer is a key administration support role that enhances Relationship Manager's client interaction time while providing an outstanding customer experience. You will provide dedicated administration support to a team of Premier Relationship Managers (PRM) to help achieve their objectives and deliver high-quality service that maximizes customer satisfaction. **Key Responsibilities** • Support Premier Relationship Managers in managing client contact and service, including direct customer interaction, facilitating smooth handovers, and managing key event reminders to maintain active client relationships • Develop comprehensive knowledge of HSBC's Premier banking propositions to assist with the complex and demanding needs of our most affluent customers • Collaborate closely with Premier Wealth Managers and understand the Premier Wealth journey • Work seamlessly with other business areas, including HSBC Commercial, Private Bank and Expat, to deliver integrated banking services for Premier clients • Contribute innovative ideas and implement actions to improve customer service, quality, and team collaboration • Monitor and gather information to assess potential impacts and identify risks and opportunities for the business • Resolve customer queries at first point of contact, minimizing referrals to PRMs for routine transactions **What We're Looking For** • Proactive approach to reviewing client needs with focus on deepening relationships and delivering superior customer service • Strong organizational skills with proven administration experience • Flexible and adaptable approach to change with ability to support others through transitions • Excellent verbal and written communication skills • Experience collaborating across departments to deliver seamless customer service • Strong planning and prioritization skills with commitment to efficient delivery of responsibilities **Location** This role is based in Guernsey, Channel Islands. **Our Commitment to Inclusion** Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. You'll achieve more when you join HSBC.
Accenture
**About Accenture** We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 791,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change. **Key Responsibilities** • Provide strategic advice, workshopping, and solution architecture for platform setup, product structures, and customer segmentation for existing use cases and new opportunities • Collaborate with Business Analysts and Architects to validate client requirements and planned scope, ensuring optimal platform implementation • Design and architect solutions for use cases that extend beyond standard platform capabilities • Deliver supplementary training and enablement to client and partner teams based on specific requirements and planned products • Provide training in best practices, industry insights, and specialized topics to create world-class analysis, insights, and approaches • Review and guide approach, design, and delivery of product structure, integration, and downstream system considerations • Develop high-level implementation strategies for complex and challenging technical decisions • Provide ongoing subject matter expertise and ad hoc query support for platform implementation and adjacent programs • Lead hands-on delivery of particularly complex or critical features and functions • Take on business architecture, product development, or engineering roles as needed on a project-by-project basis • Build and maintain strong relationships with clients' Business, Product, and Technical leadership teams **Required Skills** • Project Management • Relationship Building • Business Analysis • Scripting proficiency in Python, YAML, and R **Benefits of Working at Accenture** • 18 weeks paid parental leave • Long and short-term career break opportunities • Structured career development program • Local and international career opportunities • Certified as a Family Inclusive Workplace™ • Flexible Work Arrangements centered around our Truly Human ethos • Top 3 ranking in Diversity & Inclusion Index • WORK180 Endorsed Employer status • Comprehensive training covering business acumen, technical and professional skills • Variety of formal and informal training programs at every level • Opportunities to build specialized expertise in your area of focus **Professional Development** All consulting professionals receive comprehensive training and development opportunities. You'll have access to both formal and informal learning programs, on-the-job experience, online training, classroom sessions, and collaborative learning with teammates. The diverse range of projects and experiences provides an exceptional platform for career growth. **Equal Opportunity** Accenture is committed to creating an inclusive workplace where all people can bring their authentic selves to work every day. We encourage applications from all qualified candidates and are committed to removing barriers throughout the recruitment process and employee lifecycle. All employment decisions are made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion, or sexual orientation.
HSBC
**Premier Relationship Manager, Guernsey** Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution. We are currently seeking an experienced individual to join our team in the role of Premier Relationship Manager, based in Guernsey. This is a client-facing role responsible for actively managing a portfolio of Guernsey-based customers, providing high-quality service to achieve maximum customer satisfaction and completing comprehensive reviews to establish and address their immediate and future financial needs. Working as part of a collaborative wealth management team, you will provide a dedicated and professional service to our global expat customer base. Through active portfolio management, you will develop and retain relationships with our global customers, reviewing portfolios regularly to ensure solutions are suitable to meet client needs and drive customer satisfaction. **In this role, you will:** • Build sustainable relationships with clients to retain and develop long-term partnerships • Complete regular client reviews to understand current and long-term needs, advising on products and services that help achieve their goals • Work closely with wealth managers to fulfil customer portfolio requirements • Develop and maintain comprehensive understanding and technical knowledge of relevant products and services available from HSBC Group sources to provide optimal client solutions **To be successful in this role you should have:** • Previous experience in relationship management • Strong ability to build relationships and communicate effectively with clients • Desire to pursue professional qualifications • Team-oriented approach with ability to work collaboratively within a small team and across the wider business • Excellent communication skills **You'll achieve more when you join HSBC** This role is based in Guernsey. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.