Customer Service Representative

**Customer Service Officer** We are seeking a dynamic Customer Service Officer to join our growing team and contribute to our commitment to exceptional client service. **Key Responsibilities:** - Compile comprehensive customer service reports for management review with precision and efficiency - Manage and resolve diverse customer service inquiries and concerns - Support call centre operations monitoring and optimization - Provide dedicated administrative assistance across various customer service functions **Requirements:** - University degree in any discipline - Minimum 2 years of relevant customer service experience - Excellent team collaboration skills with strong interpersonal abilities - Outstanding communication skills in English, Cantonese, and Mandarin (both spoken and written) - Proficient computer skills for presentations and report preparation - Detail-oriented approach with strong analytical capabilities **What We Offer:** - Competitive salary package including 13-month salary structure - 5-day working week for optimal work-life balance - Comprehensive benefits package - Professional development opportunities in a supportive environment Join our team and play a vital role in delivering outstanding customer experiences while advancing your career in a dynamic, multicultural workplace.