Customer Service Representative

Customer Service Officer

We are seeking a dynamic Customer Service Officer to join our growing team and contribute to our commitment to exceptional client service.

Key Responsibilities:

• Compile comprehensive customer service reports for management review with precision and efficiency
• Manage and resolve diverse customer service inquiries and concerns
• Support call centre operations monitoring and optimization
• Provide dedicated administrative assistance across various customer service functions

Requirements:

• University degree in any discipline
• Minimum 2 years of relevant customer service experience
• Excellent team collaboration skills with strong interpersonal abilities
• Outstanding communication skills in English, Cantonese, and Mandarin (both spoken and written)
• Proficient computer skills for presentations and report preparation
• Detail-oriented approach with strong analytical capabilities

What We Offer:

• Competitive salary package including 13-month salary structure
• 5-day working week for optimal work-life balance
• Comprehensive benefits package
• Professional development opportunities in a supportive environment

Join our team and play a vital role in delivering outstanding customer experiences while advancing your career in a dynamic, multicultural workplace.