Application Support Specialist

**NSW Health Pathology - Application Support Officer** **Reference Number:** REQ634042 **Location:** Newcastle, Hunter & Region **Employment Type:** Temporary Full Time (up to August 2027, with potential for ongoing employment) **Position Classification:** Health Manager Level 1 **Salary:** $87,813 - $116,824 per annum plus superannuation **Hours:** 38 per week **Closing Date:** 23 February 2026 at 11:59pm **About the Opportunity** Join our high-performing Clinical ICT Operations Team as a temporary Application Support Officer! This exciting 12-month opportunity is based at John Hunter Hospital, with flexible working arrangements including up to two days per week working from home. As part of NSW Health Pathology, you'll contribute to creating better health and justice systems every day. We operate more than 60 laboratories and around 200 collection centres across NSW, conducting over 60 million tests annually. Our network of pathologists, scientists, technicians, and support staff work together to provide rapid, accurate assessments that enable clinical teams to make optimal treatment decisions for patients. We actively encourage staff involvement in research and innovation to create safer, healthier communities, while our Forensic & Analytical Science Service provides independent analysis to the NSW criminal and coronial justice system. **What We Offer You** - Accrued Days Off in addition to Annual Leave - Generous salary packaging options and fringe benefits - Corporate wellbeing programs, including Fitness Passport - Learning and development opportunities through My Health Learning RTO **Key Responsibilities** - Manage core build for Pathology within the Laboratory Information System (LIS) - Identify and resolve policy and process implications from LIS implementation/changes across Requisition Data Entry and Pre-Analytical processing areas - Support managers responsible for Requisition Data Entry and Pre-Analytical processing to maximize workflow efficiencies - Manage record issues including billing and patient encounters **Essential Requirements** - Experience in pathology end-user departments and/or solid understanding of diagnostic laboratory processes and workflows relating to core build, pre-analytical workflow, and Medicare/Non-Medicare billing - Proven ability to analyze, investigate, and resolve issues with internal and external stakeholders - Strong interpersonal skills with excellent oral and written communication abilities, including phone, email, and screensharing support - Demonstrated proficiency in data analysis and presentation using MS Excel - Ability to work effectively both independently and as part of a team - Efficient planning and time management skills with experience meeting project milestones - Experience balancing complex, multiple issues while maintaining quality standards **Additional Information** The preferred candidate may be required to undergo a functional assessment prior to appointment. If multiple suitable candidates are identified, an eligibility list will be created for future temporary and casual vacancies. **Our Commitment to Diversity** NSW Health Pathology is an equal opportunity employer committed to creating an inclusive workplace. We welcome applications from diverse candidates and value teams with complementary skills, perspectives, and experiences. We encourage applications regardless of age, ethnicity, socio-cultural background, disability, sexual orientation, or gender identity.