Patient Services Coordinator – Hospital Operations

Team Support | Hospital Operations Directorate Te Toka Tumai | Auckland City Hospital | Permanent Full Time

---

Te whiwhinga mahi | The Opportunity

Te Toka Tumai (Auckland City Hospital) holds an international reputation as a centre of healthcare excellence, delivering world-class care to our community and offering 19 specialist services to patients from across New Zealand. We are proud to be part of Te Whatu Ora | Health New Zealand, the national health system that leads and supports healthcare delivery at local, district, regional, and national levels.

We have an exciting opportunity for a Team Support professional to join our Hospital Operations Directorate — available to be filled immediately. This is a permanent, full-time role (1 FTE) based at Auckland City Hospital, where you will provide essential clerical and administrative support to both the Resource Team and wider teams within the Directorate.

In this role, you will be the backbone of day-to-day operations — enabling our specialist nursing and operational staff to focus on the high-value, patient-centred work they do best. If you thrive in a dynamic, collaborative, and supportive environment, and you take genuine pride in delivering exceptional administrative support, we would love to hear from you.

---

Ngā Haepapa | Responsibilities

As a Team Support, your key responsibilities will include:

• Monitoring team members' diaries and proactively assisting with the organisation of their daily schedules and commitments
• Booking and coordinating meetings, events, and appointments as required
• Creating, formatting, and maintaining documentation, reports, and presentations to a high standard
• Ensuring consistent and professional levels of customer service are delivered across all interactions
• Providing back-up administrative support across the Directorate when needed
• Managing correspondence, filing, and general office administration tasks
• Supporting the team with ad hoc administrative projects and operational requirements as they arise
• Contributing to a positive, well-organised, and efficient team environment

Full training, induction, and ongoing professional development support will be provided to set you up for success in this role.

---

Ngā Pūkenga Motuhake | What You Will Bring

To be considered for this role, you will need to demonstrate the following:

• A minimum of three years of administration experience, including diary management and meeting coordination
• Superb organisational skills with a strong attention to detail and the ability to manage multiple priorities simultaneously
• A proven ability to work effectively under pressure and meet deadlines in a fast-paced environment
• Excellent proficiency in Microsoft Office applications, including Outlook, Word, Teams, and Excel
• Strong written and verbal communication skills, with a professional and approachable manner
• An understanding of or experience within a healthcare organisation (advantageous)
• A genuine commitment to delivering high-quality support and service to those around you
• The right to work in New Zealand — valid work visa, permanent residency, or New Zealand citizenship

---

He aha ngā painga o tēnei mahi mōu | Why You Will Enjoy Working Here

We recognise there is more to life than work, and we are genuinely committed to supporting the wellbeing of our people. At Te Whatu Ora | Health New Zealand Te Toka Tumai, staff have access to a range of services and benefits designed to support them both professionally and personally.

You will be joining a welcoming, cheerful, and highly capable team that values collaboration, mutual respect, and a shared commitment to doing meaningful work. In a role like this, every day you contribute directly to the smooth functioning of services that make a real difference in people's lives.

---

Ko wai mātou | Our Organisation

At Te Whatu Ora | Health New Zealand Te Toka Tumai, we are committed to upholding Te Tiriti o Waitangi and providing culturally safe care for all. We value the spirit of manaakitanga as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand.

We aspire to build a workforce that reflects the communities we serve and to achieve equitable health outcomes for all New Zealanders. We welcome applications from people of all backgrounds and are proud to foster an inclusive and diverse workplace.

---

Me pēhea te tuku tono | How to Apply

Please submit your application online, outlining