Bellagroup A/S

Bellagroup A/S

Group Reservations Coordinator – Maternity Cover September 2026 – November 2027 About the Role We are looking for an experienced and detail-oriented Group Reservations Coordinator to join our team on a maternity cover basis from 1st September 2026 to 30th November 2027. In this role, you will play a central part in managing group reservations from initial booking through to final invoicing, ensuring every detail is handled with precision and professionalism. You will serve as a key liaison between Sales, Events, Revenue, and Front Office teams, coordinating group stays and supporting the seamless delivery of meetings, conferences, and events across our properties. You will be joining a close-knit team of seven colleagues in a fast-paced, collaborative environment built on strong team dynamics and a culture that champions Care for All and Win Together. Open, friendly communication and mutual support are at the heart of how we work every day. About Bellagroup Bellagroup is one of Denmark's leading hospitality companies, operating across hotels, venues, conferences, and events in Copenhagen. Our B Corp-certified business is built around the purpose of "Hosting Moments That Matter," welcoming more than one million guests from around the world every year. Our portfolio includes Bella Center and three internationally branded hotels: Copenhagen Marriott Hotel – a five-star waterfront property in the heart of Copenhagen, with 406 rooms across 11 floors and meeting facilities for up to 600 guests AC Hotel Bella Sky Copenhagen – a four-star icon with 812 rooms, recognisable by its landmark leaning towers Crowne Plaza Copenhagen Towers – a distinctive property completing our portfolio of nearly 1,600 rooms and extensive event facilities At the core of everything we do are three values: Care for All, Make It Happen, and Win Together. These values guide how we support one another, take ownership, and show up for both guests and colleagues every single day. Key Responsibilities Reservations & Group Bookings Management Manage end-to-end reservations for all group segments, including leisure groups, VIP groups, congress bookings, and conference events Set up, maintain, and monitor room blocks in the PMS (Opera Cloud or similar), ensuring accurate pickup tracking, cut-off date management, and rooming list coordination Coordinate closely with Sales, Revenue, and Conference & Events teams to ensure rates, terms, and allocations align with contracted agreements Handle individual reservations and VIP bookings as required, contributing to overall occupancy and revenue performance Oversee multiple simultaneous bookings and events from initial enquiry through to final billing Financial & Forecasting Ensure accurate and timely billing for group, conference, and congress clients Support the Revenue and Conference & Events teams with group pickup, pace, and wash analysis for forecasting purposes Contribute to budgeting and forecasting by maintaining current and accurate booking data Provide the correct data inputs for accruals and commission reporting Identify and act on upselling opportunities for Food & Beverage options to upcoming groups Guest & Client Experience Serve as the primary point of contact for group organisers, travel agents, and Professional Congress Organizers (PCOs) Provide timely, professional responses to enquiries, amendments, confirmations, and special requests Handle booking-related issues and client concerns with a solution-oriented approach and a strong commitment to excellent service Requirements Experience 2–4 years of experience in hotel reservations or front desk operations, with a focus on group bookings preferred Skills & Abilities High level of accuracy and the ability to manage complex, multi-layered bookings simultaneously Excellent organisational skills with strong attention to detail Ability to manage multiple priorities and consistently meet deadlines in a fast-paced environment Proficiency in hotel property management systems (PMS) and reservation software, with experience in Opera Cloud, GXP, and similar platforms preferred Strong command of Microsoft Office Suite (Word, Excel, Outlook) Personal Attributes Service-driven with a highly professional communication style, both written and verbal Strong problem-solving skills and the ability to remain composed under pressure A genuine team player who enjoys